Unable to Answer Calls in 8x8 Work for Desktop App

Unable to Answer Calls in 8x8 Work for Desktop App

Symptom

When receiving an incoming call in 8x8 Work for Desktop, you are presented with the options to answer via desk phone or to hang up the call.

Applies To

  • 8x8 Work for Desktop

Resolution

Change Call Using Selection

To answer calls using the 8x8 Work for Desktop app, ensure that you have Call Using Computer selected.

  1. Open 8x8 Work for Desktop.
  2. Click Call Using. If you have Call Using Deskphone selected, the icon will display as a phone.
  3. Under Call Using settings, click Computer.
  4. Review your audio options.
  5. Close the settings panel.

Cause

This occurs when Call Using Deskphone is selected in 8x8 Work for Desktop.

    • Related Articles

    • Unable to Make Calls in 8x8 Work for Desktop After Update

      Symptom After updating to 8x8 Work for Desktop, you see an error that reads, "Connecting to Phone Service" and "Unable to Connect to Phone Service." Users are unable to make or receive calls in 8x8 Work for Desktop after updating. Applies To 8x8 Work ...

    • Unable to Receive Calls in 8x8 Work for Desktop or Work for Web

      Symptom When using 8x8 Work for Desktop or 8x8 Work for Web, your status is shown as Available, but incoming calls do not ring your extension. Applies To 8x8 Work for Desktop 8x8 Work for Web Resolution In the application, turn DND on and then back ...

    • Download 8x8 Work for Desktop

      System Requirements Operating System Windows 10 and newer MacOS 11 Big Sur and newer MacOS 10.15 Catalina is no longer supported starting with 8.20 Hardware Requirements 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not ...

    • X Series Upgrade FAQ

      Overview If you've been contacted about a pending or recently completed system upgrade to 8x8 X Series, congratulations! X Series and Admin Console bring you a new, easier, and more intuitive way to manage your users and services. Check out the ...

    • Handling Multiple Calls in 8x8 Work for Desktop

      Question How many simultaneous calls can I manage in 8x8 Work for Desktop? Applies To 8x8 Work for Desktop Answer Whether on a desk phone, 8x8 Work for Desktop, or 8x8 Work for Mobile, 8x8 Work enables you to handle up to two calls at once, whether ...