Are 8x8 call recordings encrypted at rest?

Are 8x8 call recordings encrypted at rest?

Question

Are the call recordings made by regular users and Contact Center agents encrypted at rest on the 8x8 storage servers?

Applies To

  • Call Recordings

Answer

Yes, 8x8 uses AES-256 encryption for all saved call recordings. Advanced Encryption Standard (AES) 256 is a virtually impenetrable symmetric encryption algorithm that uses a 256-bit key that converts the voice data into a cipher. A cipher is code that is unreadable and effectively unidentifiable text that neither humans nor computers can understand.

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