View Call Recordings in 8x8 Work

View Call Recordings in 8x8 Work

Objective

Listen to and manage 8x8 Work call recordings within the 8x8 Work for Desktop interface.

Applies To

  • 8x8 Work for Desktop
  • Call Recordings

Procedure

  1. Log in to 8x8 Work for Desktop.
  2. Select Call Recordings.

  1. Select the call you want to listen to.

Additional Information

If your organization does not enable you to manage call recordings, you will not see the Recordings tab.

    • Related Articles

    • Restrict Access to Call Recordings

      Objective Restrict a user's access to call recordings to one or multiple sites by creating role assignments. Applies To Admin Console Roles Recordings Procedure Set up an assignment that gives the users access to the Recordings page in Admin Console. ...

    • Call Recordings Missing in Admin Console

      Symptom Calls appear to be missing or not recorded at all in Admin Console recordings. Applies To Admin Console Recordings Audit Events Resolution Issue 1 I just ended an important call, but I cannot listen to it. Call recordings can take up to 24 ...

    • View a Call Queue in Admin Console

      Objective View a Call Queue. Applies To Admin Console Call Queues Procedure Log in to Admin Console. Click Call Queues. You will be taken to the Call Queues menu where you can view current Call Queues.

    • Are 8x8 call recordings encrypted at rest?

      Question Are the call recordings made by regular users and Contact Center agents encrypted at rest on the 8x8 storage servers? Applies To Call Recordings Answer Yes, 8x8 uses AES-256 encryption for all saved call recordings. Advanced Encryption ...

    • X Series Upgrade FAQ

      Overview If you've been contacted about a pending or recently completed system upgrade to 8x8 X Series, congratulations! X Series and Admin Console bring you a new, easier, and more intuitive way to manage your users and services. Check out the ...