Restrict Access to Call Recordings

Restrict Access to Call Recordings

Objective

Restrict a user's access to call recordings to one or multiple sites by creating role assignments.

Applies To

  • Admin Console
  • Roles
  • Recordings

Procedure

Set up an assignment that gives the users access to the Recordings page in Admin Console. 

  1. Navigate to Roles & Permissions → Roles page and create new role with 8x8 Admin Console application and at least Call Recordings permissions. Alternatively, an existing role could be edited to grant that permission.

  1. Navigate to Roles & Permissions → Assignments page and create new assignment for the selected user with the role at the previous step and the desired site scope/scopes (or Company). 

Set up an assignment that restricts the user's access based on site scope/scopes (or Company if no site scope filtering is needed) to the call recordings data.

  1. Navigate to Roles & Permissions → Assignments page and create new assignment for the selected user with the out-of-the-box Storage Admin role and the desired site scope/scopes (or Company).

  1. If the user needs access to view call recordings, but not be able to delete them, a new role should be created. Navigate to Roles & Permissions → Roles page copy the Storage Admin role and deselect delete permissions ("Delete Objects" and "Bulk Delete"). Create a new user assignment with this copied role. 

An alternative to copying the out-of-the-box Storage Admin role is to create a new role altogether.

  1. Navigate to Roles & Permissions → Roles and create a new role. Select Call recordings & Storage as application. Assign permissions as desired.

  1. Perform step 2 from above, and instead of Storage Admin role, use the newly created role name.


    • Related Articles

    • Unable to Access Recordings from 8x8 Admin Console

      Symptom Unable to access recordings from 8x8 Admin Console. Upon trying to access the recordings from admin console, you receive an error message that reads, "We were unable to gather your recordings. Please try again later." Applies To Admin Console ...

    • Assigning Call Recordings Permission to a Specific Site Scope

      Objective Restrict Call Recordings permissions to one or multiple sites in Admin Console using role-based access control (RBAC). Applies To Admin Console Role-Based Access Control Procedure In order to restrict a user's access to call recordings to ...

    • Use Profile Policies to Restrict User Access to Services or Features

      Objective Use profile policies to restrict your users' access to certain services or options. Applies To Admin Console Permissions Features Restrict users from using 8x8 Meetings. Prevent users from upgrading the 8x8 Work for Desktop. Prevent users ...

    • Unable to Access Recordings Within Currently Configured Retention Policy for the User

      Question Why am I unable to access recordings within the currently configured retention policy for the user? Applies To 8x8 Work X Series Call Recording Storage Answer The policy assigned to the user at the moment the recording is made determines how ...

    • View Call Recordings in 8x8 Work

      Objective Listen to and manage 8x8 Work call recordings within the 8x8 Work for Desktop interface. Applies To 8x8 Work for Desktop Call Recordings Procedure Log in to 8x8 Work for Desktop. Select Call Recordings. Select the call you want to listen ...