Are SMS reports available in Analytics for 8x8 Work?

Are SMS reports available in Analytics for 8x8 Work?

Question

Are there any reporting options for SMS activity in Analytics for 8x8 Work?

Applies To

  • Analytics for 8x8 Work
  • SMS

Answer

Currently, reporting options in Analytics for 8x8 Work are limited to call activity and endpoint availalbility.

Additional Information

Archives of IM/SMS messages can be generated through Audit Management in Admin Console by users with sufficient privileges. For more information, see Audit User Conversations in 8x8 Admin Console.


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