Objective
Assign, change, or remove a user's license in Admin Console.
When your organization gets a new user, you'll need to assign a license. If you
have a user whose role has changed and they need greater access to 8x8 services
(for example, adding Contact Center access in addition to 8x8 Work), you
may want to change their license. If a user leaves your organization, you will
need to remove their license.
Applies To
Admin
Console
User
Licenses
Procedure
Assigning a License to a User
Click Users.
To
the right of the desired user, click Edit (pencil icon).
Under Services
and permissions, use the drop-down to select the desired
license. **If the system returns an error, it's likely due to no
licenses being available, and one will need to be purchased.
Click Save.
Once you have assigned a license to a user, you will be able
to assign them a phone number, as well as change their user settings.
Changing a User's License
First, navigate to your desired user by following steps 1
through 4 as described above.
Under Services
and permissions, use the drop-down to select the desired license.
Click Save.
Removing a User's License
Warning! This process will delete all call
history, call forwarding settings, voicemails, voicemail greetings, and will
deactivate your device. Call recordings will no longer appear in the 8x8 Work
applications, but they will still be accessible to administrators in Admin
Console.
Copy all pertinent data before following the steps below.
First, navigate to your desired user by following steps 1
through 4 as described in the section above on Assigning a License to a User.
Under Services
and permissions, click X next to the drop-down.
A
pop-up will show on the screen. Click Continue.
Click Save.
Removing a user's license will make the license available
for future use. If you wish not to be charged for that license, you will need
to initiate a partial cancellation.
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