How to Stop Spam and Unwanted Calls on 8x8 Work, Contact Center, and Admin Console

How to Stop Spam and Unwanted Calls on 8x8 Work, Contact Center, and Admin Console

Objective

Blocking spam or other unwanted calls to your 8x8 system.

Applies To

  • Unwanted Calls
  • Admin Console
  • 8x8 Work
  • 8x8 Contact Center

Procedure

If you are experiencing spam calls, robo calls, or other unwanted calls to your 8x8 system, there are several actions you can take to address the issue.

What You Can Do

What It Stops

Block numbers in 8x8 Work

Specific repeat callers

Request a new number

Overwhelming spam

Use Auto Attendants

Robocalls

Set call forwarding rules

Unwanted patterns or callers

Block anonymous callers

Hidden or masked callers

Report to Communications Agencies

Illegal robocallers

Join Do Not Call Registry

Sales and telemarketing calls

The following articles will walk you through updating your settings in 8x8 Work, Admin Console, and 8x8 Contact Center to prevent unwanted calls. If you need help applying these settings, contact your 8x8 system administrator.

Understanding Spam Calls

Blocking Calls in 8x8 Contact Center

  • Get a New Number - If you’re receiving too many spam calls, you can ask your 8x8 system administrator to assign you a new number. Make sure to update your contacts and systems with the new number. Tip: Use the options above to help protect the new number from spam as well.
  • Use Auto Attendants or Ring Groups to Screen Calls - Auto Attendants can prevent spam and robocalls by asking callers to press a button to continue. Example: “Thank you for calling. Press 1 to reach our team.” Robocallers typically can't respond to prompts and will be filtered out. You can configure this in the 8x8 Admin Console.
  • Report Spam to Regional Communications Agencies - You can report spam and robocalls to the Federal Communications Commission (FCC) through FCC Consumer Complaints. Canadian users can report spam calls to the Canadian Radio-Television and Telecommunications Commission. UK users can report spam calls to the UK Telephone Preference Service.
  • Join the National Do Not Call Registry - To reduce telemarketing and sales calls, register your number with the National Do Not Call Registry. This won’t stop scammers, but it helps reduce legal telemarketing calls.