Change the Preferred Codec for Extensions in 8x8 Admin Console

Change the Preferred Codec for Extensions in 8x8 Admin Console

Objective

Set a preferred codec for each user.

Applies To

  • Admin Console
  • Codec
  • Physical Handsets

Procedure

This can be done by account administrators. Note that the codec selection only applies to physical phones and not 8x8 Work for Desktop or 8x8 Work for Mobile. If the Device Model is set to none it is not possible to change the codec for the device.

  1. Log in to Admin Console.
  2. Select Users.
  3. Select Edit (pencil icon) to the right of the desired User Profile to edit.
  4. Go to the Voice Basic Settings.
  5. Under Preferred Codec, select your choice from the drop-down.
  6. Select Save.

More on Codec Settings

G.729 (compressed toll quality)

  • Bandwidth: 30 kbps upload and 30 kbps download.
  • Designed to conserve network bandwidth with slight decrease in voice quality.
  • Compatible with all 8x8 devices.

G.711 (toll quality)

  • Bandwidth: 90 Kbps upload and 90 Kbps download.
  • Designed for toll quality without any voice compression.
  • Compatible with all 8x8 devices.

G.722 (HD voice quality)

  • Bandwidth: 90 Kbps upload and 90 Kbps download.
  • Designed for high fidelity voice and best sound quality.
  • Compatible with all 8x8 devices except PSTN (traditional telephone service).

Important!

  • Changing codec from G.729 to G.711 or G.722 (HD Voice) will require additional network and Internet bandwidth. Check with your network administrator before changing the codec.
  • Saving changes to your codec may cause the telephone to restart after the current call is completed. Reset will not interrupt a call in progress.

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