Get Device Information and Passwords in 8x8 Admin Console

Get Device Information and Passwords in 8x8 Admin Console

Objective

View device information and device passwords in 8x8 Admin Console. Account admins can view the device model, MAC Address, and Device Admin Password of activated devices.

Important note about device User Web GUI passwords:

As of July 14, 2025, the password for User login to the Web GUI on specific devices now shares the same updated password as for Admin logins. The procedure to retrieve the password has not changed.

Please see the User Web GUI Passwords and Affected Devices sections of this article for details.

Applies To

  • 8x8 Admin Console
  • Device Information

Retrieving Phone Admin Information

  1. Log in to 8x8 Admin Console.
  2. Go to Home > Setup > Devices.


  1. Click View Device Report to the right of your selected device. Here you will be able to see the Device Model, MAC Address, and Device Admin Password of activated devices.

Retrieving Device Passwords

In 8x8 Admin Console, device passwords will always be displayed as hidden (dotted-out). Admins must click on the eye icon (show password) to reveal it.

There are two methods for viewing passwords, once the phone device has been activated in a user profile:

  • Navigate to Home > Setup > Devices and click View device report for the specific device type, then find the specific device and click the eye icon to reveal/review the password.


  • Or in Home > Users, click on a user (do not edit), scroll down to the View basic settings section in the panel at the right of the page, and click the eye icon to reveal/review the device password.

Device Report Terms

In 8x8 Admin Console, device passwords will always be displayed as hidden (dotted-out). Admins must click on the eye icon (show password) to reveal it.

  • Device: Make and Model of the device.
  • MAC Address: A unique identifier for the device that is used to interface with your network and 8x8's servers.
  • Device Admin Password: Unique password that is required to access the admin section of a device's settings. Click the eye icon to reveal the password.
  • Extension Number: Number assigned to extensions for in-PBX dialing.
  • Status: Denotes if the device has been activated on 8x8's servers.
  • Activation Code: A 13-digit code used to activate an 8x8 device.
  • Site: Name of the site that is assigned to the device. 
  • User: Current user assigned to the device.

As of July 14, 2025, the password for User login to the Web GUI on specific devices now shares the same updated password as for Admin logins. The procedure to retrieve the password has not changed.

Note that this password change is not automatic.

However, the User password will be changed to match the updated Admin password under the following conditions:

Manual User Changes

  • Any change saved by a customer admin to one or more User profiles in 8x8 Admin Console.

8x8 Support Requests

Note: Once a new device profile has been sent to the device by either of the above methods, the device should automatically update when it is idle.

The following phone device models are or will be impacted by the User password change:

  • Poly
    • Edge E
    • Edge B (not yet implemented)
    • CCX
    • SoundPoint
    • SoundStation
    • VVX
  • Poly DECT
    • VVX D230
    • Poly Rove
  • Obi ATAs


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