Ring Group or Auto Attendant Won't Forward to External Numbers

Ring Group or Auto Attendant Won't Forward to External Numbers

Symptom

Ring Group or Auto Attendant won't forward to external numbers.

Applies To

  • Ring Groups
  • Auto Attendants
  • Admin Console

Resolution

Check to see if a number is assigned to the Ring Group or Auto Attendant.

If no number is assigned, the system will use the Site's Main Number to make outbound calls. Make sure there is a Site Main Number or a Ring Group or Auto Attendant number set, otherwise, the system won't know where to call out from and it will fail.


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