Set Up an Auto Attendant to Send Calls From One Ring Group to Another Ring Group

Set Up an Auto Attendant to Send Calls From One Ring Group to Another Ring Group

Objective

Setting up your Auto Attendant to direct incoming calls from one Ring Group to another Ring Group.

Applies To

  • 8x8 Admin Console
  • Auto Attendants
  • Ring Groups
  • Call Routing

Procedure

  1. Log in to Admin Console.
  2. Select Auto Attendants.
  3. If you have an Auto Attendant you want to use, select Edit to the right of the desired Auto Attendant. Otherwise, see Set up an Auto Attendant in 8x8 Admin Console.
  4. Under Call Handling Menus > Main Menu, select Edit Settings.
  5. From the drop-down under And Then, select Route Call To.
  6. Select the first Ring Group you want to route calls to.

  1. Select Save.
  2. From the menu in the upper left, go to Work Groups > Ring Groups.
  3. To the right of the first Ring Group you want to answer calls, select Edit.
  4. Under Call Forwarding Rules, to the right of When No One in Ring Group Answers, select Edit.
  5. Under Forward the Calls To, select Selected User or Service.
  6. From the Select Target menu, select your second Ring Group.

  1. Select Save.
  2. Ensure the box to the left of When No One in Ring Group Answers is checked.

  1. Select Save.


    • Related Articles

    • Auto Attendant Not Routing to Ring Group Correctly

      Symptom My Auto Attendant is not routing to my Ring Group correctly. Applies To Admin Console Auto Attendant Ring Group Resolution Home > Auto Attendants. To the right of the desired Auto Attendant, select Edit. Scroll to Call Handling Menus. Under ...

    • Set up an Auto Attendant in 8x8 Admin Console

      Objective Set up an Auto Attendant in Admin Console. Applies To Admin Console Auto Attendant Procedure An Auto Attendant can be used in the place of a live receptionist, or to automatically transfer calls. The Auto Attendant is the recording that ...

    • Set Up a Holiday Schedule for an Auto Attendant in 8x8 Admin Console

      Objective Set up a holiday schedule using an Auto Attendant in Admin Console. Applies To Admin Console Auto Attendant Holiday Scheduling Procedure Auto Attendants easily route your calls and can be set with a holiday-specific greeting. You can choose ...

    • Set Up or Change Auto Attendant Forwarding Rules in 8x8 Admin Console

      Objective Set up or change your Auto Attendant forwarding rules in Admin Console. Applies To Admin Console Auto Attendant Procedure Your Auto Attendant can forward callers to a number of destinations while your recorded message can inform callers of ...

    • Block Specific Callers from Reaching Auto Attendants, Call Queues, or Ring Groups

      Objective Prevent specific callers from reaching Ring Groups, Call Queues, and Auto Attendants by setting up a Call Forwarding rule in Admin Console. Applies To Call Fowarding Rules Admin Console Ring Groups Auto Attendants Call Queues Procedure The ...