Run a Call Detail Records Report in Analytics for 8x8 Work

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• Definitions for Call Detail Records in Analytics for 8x8 Work

  Question What are the definitions in the Analytics for 8x8 Work Call Detail Records report? Applies To Analytics for 8x8 Work Answer Review the following table for definitions. Column Description Call ID A unique call identification number that ...

• Format Call Detail Records (CDR) for Europe Format in Analytics for 8x8 Work

  Objective Format the date ranges from M/D/Y To D/M/Y from Analytics for 8x8 Work in an Excel spreadsheet. Applies To Analytics for 8x8 Work Procedure Log in to Analytics for 8x8 Work. From the left panel highlight Call Report, then select Call Detail ...

• What is the difference between the Call Records and Call Legs modes in the Call Detail Records report?

  Question What is the difference between the Call Records and Call Leggs modes in the Call Detail Records report? Applies To Analytics for 8x8 Work Call Detail Records (CDR) Answer CDRs can be presented as Call Records or Call Legs. The Call Record is ...

• Run a Queue Call Data Report From Analytics for 8x8 Work

  Objective Run a queue call data report from Analytics for 8x8 Work. Applies To Admin Console Analytics for 8x8 Work Procedure Note: This requires the user to have an X4 license or higher, and Supervisor access to Analytics for 8x8 Work. Log in to ...

• Current Status in Call Queue Detail Report in Analytics for 8x8 Work

  Question What does the Current Status mean in the Call Queue Detail report in Analytics for 8x8 Work? Applies To Analytics for 8x8 Work Answer Current Status Meaning Login Extension has logged in to the Call Queue Logout Extension has logged out of ...