Run a Queue Call Data Report From Analytics for 8x8 Work
Objective
Run a queue call data report from Analytics for 8x8 Work.
Applies To
- Admin Console
- Analytics for 8x8 Work
Procedure
Note: This requires the user to have an X4 license or
higher, and Supervisor access to Analytics for 8x8 Work.
- Log in to your 8x8 Application Panel.
- Select Analytics for 8x8 Work.
- From the left menu select Queues, then select Queue Call Data.
- In the upper right corner of the page select the Filter option.
- In the new filter window select the appropriate time zone and the queue, then check the box to Exclude forked/children calls.
- Select Apply.
- From the left side of the page you can select how many entries you can see for the report.
- Or you can download the report in an Excel file.
Additional Information
For queue call data report glossary see the Analytics
for 8x8 Work product documentation.
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