Set Up Call Forwarding in a Ring Group in 8x8 Admin Console

Set Up Call Forwarding in a Ring Group in 8x8 Admin Console

Objective

Add a Forwarding Rule to a Ring Group.

Applies To

  • Admin Console
  • Call Forwarding
  • Ring Groups

Procedure

Before You Begin

  • Make sure the Site Main Number is set. If no number is assigned to the ring group (e.g., in the instance of overflow ring groups), then it will use the Site Main Number to make calls out. See Set Up Main Line Number in Admin Console.
  • Forwarding to an international number? International Call Forwarding is available to business customers whose 8x8 services include an international dialing plan. If your 8x8 services include an international dialing plan, you can Create a Case with 8x8 Support to request enablement of international call forwarding.

Set Ring Group Call Forwarding

  1. Log in to Admin Console. 
  2. Select Ring Groups.

  1. To the right of the Ring Group you want to edit, select Edit (pencil icon).
  2. Scroll down to Call Forwarding Rules.
  3. For your rules, you can choose from:
    • Forward all calls
    • When Internet connection is down
    • When all members are busy
    • When no one in Ring Group answer
  4. On the rule you wish to implement, select Edit (pencil icon). 

  1. Choose whether you wish to Forward calls to voicemail or a user/number. Note: If forwarding to a user/number, you can either choose from the drop down list for extensions/ring groups/auto attendants/queues, or you can manually type in an external number.  
  2. Select Save.
  3. When returning to the Ring Group Edit page, select Save.

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