Setting One Number Access in 8x8 Admin Console

Setting One Number Access in 8x8 Admin Console

Objective

Set user Call forwarding rules options in 8x8 Admin Console user profiles. This will allow inbound phone calls to be diverted to other phones sequentially or in a specific order. The first phone to pick up receives the call.

  • Like Ring Groups, other extensions may be rung when a caller dials a single number.
  • Unlike Ring Groups, this configuration allows calls to route to external numbers and set a specific time for each hop. Since this is an extension-specific rule, the rule will take effect every time that particular extension is dialed.

Applies To

  • 8x8 Admin Console
  • 8x8 Work for Desktop
  • Call Forwarding

Procedure

Setting One Number Access

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click the Pencil next to the user to edit. 
  4. Scroll down to Call forwarding rules and click Edit (pencil) to enable call forwarding for each of the rules below. Then select one of the submenu options to choose which action will be taken in each case: 
    • Forward all Calls 
    • When Internet Connection is Down
    • When User is Busy
    • When User does not Answer the Call
    • When User Gets a Call from a Blocked Caller

  1. Under Forward the calls to, choose Selected Users or External Numbers.
  2. Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
  3. Click Add to the List.
  4. Enter the number of seconds that the call should ring for before going to another forwarding option.
  5. Select to ring these numbers Sequentially or Simultaneously. 
  6. Select one of the following forwarding options to take place after trying all the above numbers.
    • Forward to Voicemail
    • Don't Forward and Play Busy
    • Forward to a User or Service
  7. Click Save.
  8. Save the user profile.

Create a New Forwarding Rule

  1. Click Add New Rule.
  2. Set the rule name to something that describes the purpose of the rule (e.g., One Number Access).
  3. Under When to Apply this Rule, select the type of callers that you would like to be affected by this rule from the following:
    • Anyone
    • Anonymous Callers
    • Selected Callers
  4. Select the time you would like to apply this rule during:
    • Anytime
    • Specified Date/Time Period: Enter the Starting and Ending Date/Time.
    • Recurring Schedule: Select the day and time range when the rule will be active.
  5. Under Forward Calls to, choose Selected Users or External Numbers.
  6. Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
  7. Click Add to the List.
  8. Enter the number of seconds that the call should ring for before going to another forwarding option.
  9. Select to ring these numbers Sequentially or Simultaneously. 
  10. Select one of the following forwarding options to take place after trying all the above numbers.
    • Forward to Voicemail
    • Don't Forward and Play Busy
    • Forward to a User or Service
  11. Click Save.
  12. Save the user profile.

Setting Advanced Call Forwarding

  1. In the 8x8 Work for Desktop application, navigate to Settings.
  2. Select Account Settings.
  3. Go to Call forwarding rules and click Edit (pencil) to enable call forwarding for the rules below. Then select one of the submenu options to choose which action will be taken in each case: 
    • Forward all Calls 
    • When Internet Connection is Down
    • When User is Busy
    • When User does not Answer the Call
    • When User Gets a Call from a Blocked Caller

  1. Under Forward Calls to, choose Selected Users or External Numbers.
  2. Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
  3. Click Add to the List.
  4. Enter the number of seconds that the call should ring for before going to another forwarding option.
  5. Select to ring these numbers Sequentially or Simultaneously. 
  6. Select one of the following forwarding options to take place after trying all the above numbers.
    • Forward to Voicemail
    • Don't Forward and Play Busy
    • Forward to a User or Service
  7. Click Save.
  8. Save the user profile.


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