Overview
As a Switchboard Pro user, you are invited to switch over to
8x8 Frontdesk, which is the 8x8 new receptionist console working from anywhere
and with full softphone or deskphone support.
Applies To
How to activate Frontdesk
|
|
Important! If your extension was never used on
Switchboard Pro prior October, 2021, then this seamless access to Frontdesk
will not be available. The IT administrator will be required to provision a
new user as per the regular
flow.
|
To activate Frontdesk on your computer, follow these steps:
If
you haven’t used the 8x8 Work desktop app before, this needs to be
installed on your computer. Download the latest version from
here or
ask your IT administrator to do this for you.
If
you already have the app installed, on the left navigation bar on the
bottom, go to Settings > Frontdesk > Enable Frontdesk like
in the image below
After automatic restart, the app will provide an in-product
tutorial at the beginning.
Additional Information
For more information on 8x8 Frontdesk, please view the
following resources:
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