Unable to Receive Calls in 8x8 Work for Desktop or Work for Web

Unable to Receive Calls in 8x8 Work for Desktop or Work for Web

Symptom

When using 8x8 Work for Desktop or 8x8 Work for Web, your status is shown as Available, but incoming calls do not ring your extension.

Applies To

  • 8x8 Work for Desktop
  • 8x8 Work for Web

Resolution

In the application, turn DND on and then back off once. Alternatively, try logging out and exiting the application, then restarting it and logging back in. This should properly reset your status and make your extension Available to handle calls.

It is highly recommended you take care to fully log out of 8x8 Work for Desktop/8x8 Work for Web at the end of each day, as it could lead to similar problems the following day.

Cause

This is often due to having previously exited or quitting the application at the end of the day while still in Do Not Disturb (DND) status without fully logging out. When you re-enter the application (for example, the next day), your availability status will have reset, but the system will still recognize your extension as in DND.

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