Unable to Make Calls in 8x8 Work for Desktop After Update

Unable to Make Calls in 8x8 Work for Desktop After Update

Symptom

After updating to 8x8 Work for Desktop, you see an error that reads, "Connecting to Phone Service" and "Unable to Connect to Phone Service." Users are unable to make or receive calls in 8x8 Work for Desktop after updating.

Applies To

  • 8x8 Work for Desktop

Resolution

Log in to the web GUI for your router and ensure that TCP ports 5196-5199 are not blocked on the firewall.

Cause

A change was made to the signaling ports that 8x8 Work for Desktop uses.

    • Related Articles

    • Unable to Receive Calls in 8x8 Work for Desktop or Work for Web

      Symptom When using 8x8 Work for Desktop or 8x8 Work for Web, your status is shown as Available, but incoming calls do not ring your extension. Applies To 8x8 Work for Desktop 8x8 Work for Web Resolution In the application, turn DND on and then back ...

    • Make Conference Calls in 8x8 Work for Desktop

      Objective Making a conference call or three-way call in the 8x8 Work for Desktop application. Applies To 8x8 Work for Desktop Conference Call Procedure While in the 8x8 Work for Desktop application, and in an active call, select Options (three dots). ...

    • Unable to Answer Calls in 8x8 Work for Desktop App

      Symptom When receiving an incoming call in 8x8 Work for Desktop, you are presented with the options to answer via desk phone or to hang up the call. Applies To 8x8 Work for Desktop Resolution Change Call Using Selection To answer calls using the 8x8 ...

    • Download 8x8 Work for Desktop

      System Requirements Operating System Windows 10 and newer MacOS 11 Big Sur and newer MacOS 10.15 Catalina is no longer supported starting with 8.20 Hardware Requirements 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not ...

    • Cannot Make Outbound Calls in 8x8 Work

      Symptom A new user is created with a new device a common issue and cannot make outbound calls, and in rare cases can only dial internally. Applies To Admin Console Outbound Calls Resolution The numbering plan in Admin Console will need to be updated ...