What is the Default Voicemail 0 Out Destination field in 8x8 Admin Console?

What is the Default Voicemail 0 Out Destination field in 8x8 Admin Console?

Question

What is the Default Voicemail 0 Out Destination field used for?

Applies To

  • 8x8 Admin Console
  • Call Routing

Answer

The Default Voicemail 0 Out Destination field is used to route callers to a specific destination if they press 0 when reaching a user or service (ring group or call queue) voicemail. A User, Call Queue, Ring Group, or Auto Attendant can be selected in the Default Voicemail 0 Out Destination field. The destination will be applied to all users and services for that site.

A screenshot of a computer AI-generated content may be incorrect.

Note: The voicemail greeting should inform the callers that they may opt out of leaving a message by pressing 0.

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