Where can I find the administrator password for my phone or adapter in 8x8 Admin Console?

Where can I find the administrator password for my phone or adapter in 8x8 Admin Console?

Objective

Find the administrator password for a device in Admin Console.

Applies To

  • Device Passwords
  • Admin Console

Procedure

MAC Passwords (Device Admin Password)

If your phone or adapter has already been activated for service with 8x8 or is running on UC 4.0 firmware or later (Poly), you will not be able to use the manufacturer’s default password to access the administrator settings of your phone. Instead, in Admin Console, 8x8 system administrators can go to Devices > View Device Report and view the Device Admin Password.

Default Passwords

If your phone or adapter has not yet been activated for service (or has been factory reset and not re-activated) and is also running on firmware earlier than UC 4.0 (Poly), you should be able to use the manufacturer’s default admin password.

Additional Information

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