Devices
Deactivate a Desk Phone in 8x8 Admin Console
Objective Deactivating a device in Admin Console. Applies To Admin Console Devices Procedure Log in to Admin Console. Select Users. To the right of the desired user, select Edit (pencil icon). Go to Voice Basic Settings. To the right of the user's ...
Add and Configure Sidecars in 8x8 Admin Console
Objective Add and configure a Sidecar to devices in Admin Console. Applies To Admin Console Poly Phones Expansion Modules Procedure Log in to Admin Console. Select Devices. Click Add Device Model in the top right corner. Select the Sidecar device to ...
Activate ATA Devices in 8x8 Admin Console
Objective Activating an ATA device in Admin Console to use for 8x8 services. Applies To Admin Console ATA Devices Procedure Before You Begin! You will need: The device you’ll be activating. The email with your login credentials. A User Profile with a ...
Activation Server Busy in 8x8 Admin Console
Symptom When attempting to activate your desk phone, you hear the following message: "The Activation Server is Busy at this time. Please call back later." Applies To Admin Console Desk Phones Resolution Save the user and restart the activation ...
Get Device Information and Passwords in 8x8 Admin Console
Objective View device information and device passwords in 8x8 Admin Console. Account admins can view the device model, MAC Address, and Device Admin Password of activated devices. Important note about device User Web GUI passwords: As of July 14, ...
Enabling and Disabling SRTP in Admin Console
Objective Enable or disable SRTP in Admin Console. Important: This process also enables or disables encryption of signaling, SIP over TLS (Transport Layer Security). Applies To Admin Console SRTP Procedure Note that some devices, such as AudioCodes, ...
Where can I find the administrator password for my phone or adapter in 8x8 Admin Console?
Objective Find the administrator password for a device in Admin Console. Applies To Device Passwords Admin Console Procedure MAC Passwords (Device Admin Password) If your phone or adapter has already been activated for service with 8x8 or is running ...
Admin Console Support for End-of-Life Devices
Objective Due to either end of manufacturer support or for security reasons, some previously-supported phone devices may reach End of Life phase and can no longer be supported by 8x8. Once this occurs, these unsupported devices can only either be ...
Where can I find the activation code for my phone or base unit in 8x8 Admin Console?
Objective Find the activation code for your phone. Applies To Phone Activation Admin Console Procedure Activating your 8x8 phones requires an activation code. This activation code is included in all of the following: The user's extension Welcome ...
What is the administrator password for my phone or adapter?
Question What is the administrator password for my phone or adapter? Applies To Desk Phones Adapters 8x8 Admin Console Answer Depending on your phone model, you may need to use a MAC password or the default for that model (see below). MAC Passwords ...
Activate Your Desk Phones in 8x8 Admin Console
Objective Activating a device in 8x8 Admin Console to use for 8x8 services. Applies To 8x8 Admin Console Desk Phones Before You Begin You will need: The phone(s) you’ll be activating. The email with your login credentials. A User Profile with a ...