Objective
Activating a device in 8x8 Admin Console to use for 8x8
services.
Applies To
8x8
Admin Console
Desk
Phones
Before You Begin
You will need:
The
phone(s) you’ll be activating.
The email with
your login credentials.
A User
Profile with a license assigned that will be associated
with the device.
A phone
number claimed or ported and assigned to the user.
If you have forgotten your password, you can reset it
easily via the 8x8 Work login page.
Only one physical phone can be activated per extension.
Procedure
Activating Your Phone as an End User
Note: The following IVR method of activation
is not supported for the Poly Soundpoint IP450.
IP450 phones must be activated by entering the phone's MAC address in 8x8 Admin
Console user profiles.
Connect
the phone to your Ethernet connection using the provided Ethernet cable.
(If your network does not feature power over Ethernet, be sure to also
connect and plug in the power adaptor.)
Your
phone will automatically power up and display Activate on
the screen.
Pick
up the handset (or turn on the speakerphone).
Following
the voice prompts and enter the Activation Code that you
received in your welcome email.
The
phone will reboot and then come online. Note that the phone may reboot
more than once.
For additional instructions, refer to the Quickstart Guide
that came with your phone.
Activating Devices Through the User's Profile in Admin
Console
Account administrators can activate devices in the user's
profile in 8x8 Admin Console.
Before you begin, create a user profile and ensure
that the device you wish to activate is added to the Devices List on
your account. To add a device, Go to Devices > Add
a Device Model and select your device from the drop-down.
Click Users.
Select
an available 8x8 Work Services license according to to the plan you
have purchased from 8x8.
Go
to Voice Basic Settings.
Enter
or Suggest an extension.
Assign
a Device to the user. Once you select the device, you
will be able to activate the phone by selecting one of the options below:
Click Save to
confirm your changes. If you selected MAC Address, your
device will be activated once the user is saved. If you selected Activation
Code, follow the instructions above to activate your phone.
Note: If the device does not
reboot itself automatically after you have saved the MAC Address in
the user profile, you have to power cycle the device by unplugging it from the
power source for one full minute and then reconnecting the power cable.