8x8 Work Team Messaging FAQ
What is Team Messaging?
Team messaging is moving conversations from confusing email
threads to company-wide collaboration chat rooms that enable cross-team
messaging and collaboration. Team messaging improves productivity by:
- Providing the ability to share files instantly with a room.
- Supporting invitation to meetings.
- Acting as a source of Historical knowledge.
- Notifying individuals with @mentions.
Note: You may also see Team Messaging referred
to as Instant Messaging. The two are effectively the same thing
within the context of 8x8 Work.
How can I start using Team Messaging?
Download the latest versions of 8x8 Work for
Desktop and 8x8 Work for Mobile. Open the apps, click Messages, then
click the Rooms tab.
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Instant Messaging (IM) vs SMS: 8x8 Work's built-in instant messaging (IM) feature is designed to allow users of 8x8 Work on the same 8x8 service to chat directly with each other. Even though this IM feature uses the same Messages interface as SMS messages do in 8x8 Work, IM is not SMS. Using 8x8 SMS for any purpose requires that you register an SMS campaign. However, if you only use IM internal to your company, and do not send any SMS messages to mobile phone subscribers, SMS campaign registration is not required in your case. |
What types of rooms I can create?
You can create company-wide (Public) rooms and Private
rooms. Go to the Messages tab, select Rooms,
click +, then click Create Room and select Room
Type to see the options.
How do I create a new company-wide room?
Go to the Rooms tab and click + then Create
Room to create a room.
How do I create a new Private room?
To create a Private Room, go to the Rooms tab
and click + then Create Room to create a
room. If available, the user will be able to select Private from
the Room Type list.
What are the differences between company-wide (Public) and
Private Rooms?
Anyone within your organization can join a Public room and
contribute to it. To be part of a Private room, you need to be added to the
Room member list by an existing member of the room. When searching for a
room by name you will see Public Room below the room name for
a Public room and Private Room for a room that is private.
How do I search and discover a Room by name?
In the search bar, enter the room name. Search results will
return matched room names and contact names.
What does it mean to follow a room?
Depending on how you choose to follow a room, you will
receive notifications on all messages or only messages that
you are specifically mentioned in.
How do I follow a room?
Go to the Rooms tab and select a room,
or search for a room. Within the room, choose the bell icon and select All
Messages or When I'm Mentioned to receive
notifications for all messages that are sent to the room, or messages that
are specifically sent to you, respectively.
How do I receive notifications of new messages
in a room?
If you are not in the room conversation window, but you
are following a room for all messages, you will receive a desktop or phone
notification for each new message that comes in.
How do I leave a room?
You can switch to following the room with When I'm
Mentioned, but there is no ability to leave a room. Rooms will
drop to the bottom of your Rooms list gradually as new messages are received in
other rooms.
What is the @<user name> function used for?
The @<user name> function, also known as @mention
feature, is used to draw the attention of another user within your company and
invite them into a Public Room.
What happens if I @mention someone?
You can @mention any 8x8 user within your
organization who has logged in to Team Messaging at least once. When you
use the @mention feature, the room in which you @mention them will appear as
active in their Rooms list, and they will be invited to the Public room they
were mentioned in.
How do I see how many unread messages there are for me to
read within a room?
Unread message badges are available per room or at the
Room list level showing the number of rooms with unread messages. If there are
unread messages where you were @mentioned, this will be a separate badge
following the @ symbol at the Room list level, or at a per room level.
How do I add someone to a company-wide (Public) room?
To add a user to a company-wide room, @mention the user.
How do I invite people to a meeting when inside a room?
Select the Meet Now option in the room
header to send an invitation for an unscheduled meeting.
How do I delete a message?
You are only able to delete IM messages that you
send. Click the 3 dots icon next to the message and select the
"Delete" option. Note that currently, you are only able to delete
messages that were sent within 12 hours. After that, the
"Delete" option will still be available but will not be responsive
when confirming.
How do I delete a room?
Rooms cannot be deleted or changed from public to private or
private to public. However, an admin of the room can remove all the users and
then hide the room.
How long is the room history maintained?
Currently, there is no limit.
Can I send files through rooms?
Yes! On 8x8 Work for Desktop, you can send files, links, and
screenshots. To send a file, click + in the message field at
the bottom of a room. Browse on your computer for the file you want to send and
click Open. Add a message in the text field and press Enter to
send the file.
Can I use Team Messaging for closed communication between my
teammates that I don't want others to read?
Yes. Navigate to the Rooms tab, click + then Create
Room, and set the Room Type to Private. Then add members in the
Room Members section that appears, and click Create Room.
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