Messaging in 8x8 Work Applications FAQ
How do I share files via messaging?
|
|
For Team Messaging:
For SMS/MMS to other carriers the MMS Operator Specific Policy is:
|
Click + to select one or more files (please
see note above), then type an optional message to include with the files, and
press Send (paper airplane icon).
What message format commands are available?
Bold, italics, strikeout, fixed-width font, and hyperlink
text.
Can I send messages to a contact's internal extension as
well as their external mobile phone number?
Yes. There will be two conversations shown in your Messages
list so that you can respond via SMS or internal messaging.
Can I delete sent messages?
You are only able to delete IM (not SMS) messages that you
send. Click on the three dots icon next to the message and select the
"Delete" option. Note that currently, you are only able to delete
messages that were sent within 12 hours. After that, the "Delete"
option will still be available but will not be responsive when confirming.
What happens to message history if I unassign an
extension in Account Manager?
Chat data is tied to the user account ID instead of the
extension, so messaging history will not be available when reusing
extensions. To retain the messages for an account, the user account
ID must be reused and not deleted.
What happened to my sent SMS history from March 2018 and
earlier?
SMS history is only available from April 2018, when a new
8x8 messaging platform was introduced.
To access older SMS conversations, log in to Work for
Web in a browser to see complete history.
I have a single login and use many extensions. What are the
steps I need to take to use New Messaging Experience?
The 8x8 messaging service and X Series products are
based around a single extension per login, so you may encounter missed
messages, lack of history, and presence issues if you use a single login and
multiple extensions. Please set up each extension you use as a separate login
for the best user experience.
If I create a new login account for messaging, will it have
history from the extension that was previously assigned to it?
No, it will begin with no history as of the creation date,
but accumulate all new messages as history.
Is there a group chat feature?
Yes!
Related Articles
8x8 Work Team Messaging FAQ
What is Team Messaging? Team messaging is moving conversations from confusing email threads to company-wide collaboration chat rooms that enable cross-team messaging and collaboration. Team messaging improves productivity by: Providing the ability to ...X Series Upgrade FAQ
Overview If you've been contacted about a pending or recently completed system upgrade to 8x8 X Series, congratulations! X Series and Admin Console bring you a new, easier, and more intuitive way to manage your users and services. Check out the ...Work Apps Settings FAQ
Overview Work Apps Settings is an administrative tool in the Admin Console that allows administrators to control and customize 8x8 Work apps behavior centrally. In July of 2025, a new policy-based configuration feature was added to 8x8 Admin Console ...X Series SIP Trunk FAQ
Overview There are no facilities in 8x8 Admin Console to edit SIP Trunk configurations in the new X Series environment. To make modifications in the future, submit a case to the 8x8 Technical Support team. Applies To 8x8 X Series SIP Trunk Questions ...8x8 Contact Center X Series Upgrade Details
Overview This article provides details on the changes that 8x8 Contact Center Administrators and Agents experienced with their scheduled X Series upgrade. Among other important points, the following major topics are covered: Password Recovery: A ...