What should I do if I accidentally dial 911?
If you dial 911 by mistake, or if a child in your home dials
911 when no emergency exists, do not hang up–that could make 911 officials
think that an emergency exists, and possibly send responders to your location.
Instead, simply explain to the call-taker what happened.
Calls to 911 can be triggered accidentally when dialing
other numbers. This can include dialing numbers with 91X area codes with a
double press on the '1', attempting to dial some international numbers without
using the proper exit code or country code, or dialing internal extensions that
result in a '911' or '1911' combination (E.G.: Site code 19 + extension 11)
How do I place a "test" call to make sure 911
works for me?
Test calls confirm that your local 911 service can receive
your 911 call and has the correct location information. Test calls can be
scheduled by contacting your local 911 call center via its non-emergency phone
number. To contact the local 911 center responsible for answering calls from
your location, go here and
click on the state in which you are located. The person responsible for
operating the state’s 911 system will be identified, and they should know who
you should talk to at your local 911 call center, to schedule a day and time
for test calls. How do I know my local 911 has the correct address for my
home or business?
If you would like to contact your local 911 call center to
confirm the address that correlates with your phone number is correct, do not
dial 911. To contact the local 911 center responsible for answering calls from
your location, go here and
click on the state in which you are located. The person responsible for
operating the state’s 911 system will be identified, and they should know who
you should talk to at your local 911 call center, to confirm your address. How do I know my local 911 has the correct address for my
home or business? How can I register my Voice over Internet Protocol (VoIP)
Phone for 911?
VoIP service allows users to place and receive calls to and
from traditional phone numbers using an internet connection and can be used in
place of traditional phone service. Because VoIP phones can be used anywhere an
internet connection is available, the 911 call center cannot locate callers
unless the caller has registered the VoIP device to a physical address through
the VoIP provider.
Why are 911 fees included on my landline or wireless bill?
Local and state governments who are responsible for
operating the nation’s 911 system, pass laws that allow them to collect 911
fees through your telephone service or wireless service provider. The fees
collected by service providers are distributed to 911 call centers by state and
local governments, to help pay for the operation of 911 services.