Change Music on Hold in 8x8 Admin Console

Change Music on Hold in 8x8 Admin Console

Objective 

Use music-on-hold to play recorded music or marketing messages while callers are on hold.

Applies To

  • 8x8 Admin Console
  • Music-on-Hold

Procedure 

Change Music-on-hold 

Hold music can only be set at an individual level for users and services, rather than for the whole company or site.

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click the pencil to the right of the user you wish to edit.
  4. Go to Music-on-hold settings and click Change File.
  5. Click Create Audio Files.
  6. Upload a .au file or call a number to record your music on hold.

Upload an Audio File

  1. In the menu, select By Uploading an Audio File.
  2. Enter the Title of your recording.
  3. Click the center of your screen or drag an audio file to the Upload your Audio File window.
  4. Click Save.

Record an Audio File

  1. Click Create Audio Files.
  2. Select By Calling a Number to Record.
  3. Enter the Name and the Phone Number or Extension on which you wish to record your initial greeting.
  4. Click Call Now and follow the instructions.
  5. Click Save.

Additional Information:

If the audio file doesn't play correctly, please try reuploading the on-hold music file. If this doesn't resolve the issue, please contact 8x8 Support for further assistance.

    • Related Articles

    • How To Upload Call Park Music on Hold in Admin Console

      Objective Upload music on hold for Call Park. Applies To Admin Console Procedure To upload the audio that plays for parked calls, Create a Case with 8x8 Support. Note that if you choose to submit music which is under current copyright, you or your ...

    • Change Music On Hold in 8x8 Work for Desktop

      Objective Changing your selected hold music through 8x8 Work for Desktop. Applies To 8x8 Work for Desktop 8x8 Express Procedure Log in to 8x8 Work for Desktop. Click Settings. Select Account Settings. Scroll down to Music-on-hold settings. Click ...

    • Can I change the primary administrator in 8x8 Admin Console?

      Question Can I change the primary administrator in 8x8 Admin Console? Applies To Admin Console Account Management Answer For all functional intents and purposes, a change in the originally appointed (primary) administrator of 8x8 X Series (or ...

    • Assign, Change, or Remove a License in 8x8 Admin Console

      Objective Assign, change, or remove a user's license in Admin Console. When your organization gets a new user, you'll need to assign a license. If you have a user whose role has changed and they need greater access to 8x8 services (for example, ...

    • Change the Auto Attendant Greeting in 8x8 Admin Console

      Objective Configure your IVR (Interactive Voice Response) options with a brand-new audio file greeting at any time. Applies To Auto Attendant Admin Console Procedure You can record and select greetings to play on specific holidays in advance. This ...