Create a Call Queue in Admin Console

Create a Call Queue in Admin Console

Objective

Create a Call Queue in 8x8 Admin Console.

Applies To

  • 8x8 Admin Console
  • Call Queues

Procedure

  1. Log in to 8x8 Admin Console. 
  2. Select Call Queues.

  1. Select Create Call Queue.



Note: If you have not created a Call Queue before, select Create Call Queue in the middle of the page.


    • Related Articles

    • Call Queue Data Could Not Be Retrieved Error in 8x8 Admin Console

      Symptom When attempting to edit a call queue in Admin Console, you receive an error that reads, "Call queue data could not be retrieved." Applies To Admin Console Call Queues Resolution Delete and recreate the call queue. Cause This issue can occur ...
    • Enable Agents to Log in and out of Call Queues in 8x8 Admin Console

      Objective Enable agents to log in and out of their Call Queues via a desk phone. Applies To Admin Console Call Queues Desk Phones Procedure Agents need to be enabled to log in or out of Call Queues in Admin Console. You can enable this when you ...
    • How To Upload Call Park Music on Hold in Admin Console

      Objective Upload music on hold for Call Park. Applies To Admin Console Procedure To upload the audio that plays for parked calls, Create a Case with 8x8 Support. Note that if you choose to submit music which is under current copyright, you or your ...
    • Onboarding New Users in 8x8 Admin Console

      Objective Manage the basics for Admin Console users. Such as: Onboarding and Offboarding Additional 8x8 Work Features Configuring Voicemail Account services are set for each user at the user level. Administrators control the account and all ...
    • Set Up Sites in 8x8 Admin Console

      Objective Set up a Site in Admin Console. In Admin Console, a site is representative of the location of your business. Your sites come pre-configured, based on the information provided at the time of purchase. However, you can create additional sites ...