How to Manage Ringback Audio Settings in 8x8 Admin Console

How to Manage Ringback Audio Settings in 8x8 Admin Console

Objective

Upload or record Ringback audio for Ring Groups in 8x8 Admin Console.

Applies To

  • 8x8 Admin Console
  • Ringback Audio

Procedure

When you set up a Ring Group in Admin Console, you can choose to upload a Ringback audio file or to record an audio file. This is the audio that callers will hear when calling the Ring Group.

Upload a Ringback Audio File

  1. Log in to Admin Console.
  2. Click Ring Groups.
  3. Next to the desired ring group, click Edit (pencil icon).
  4. Under Basic Information, go to Ring Back Music and click Change.

  1. Click Upload an audio file.

  1. Enter the Title of your recording.
  2. Click the center of your screen to browse your computer for an audio file, or drag an audio file to the Upload your Audio File window.
  3. Click Save.

Record a Ringback Audio File

  1. Log in to Admin Console.
  2. Click Ring Groups.
  3. Next to the desired ring group, click Edit (pencil icon).
  4. Under Basic Information, go to Ring Back Music and click Change File.

  1. Click Call a phone number to record. 

  1. Enter the Name and the Phone Number or Extension you wish to record your initial greeting on.
  2. Click Call Now and follow the instructions.

  1. Click Save.


    • Related Articles

    • Delayed Audio with Call Recording Enabled in 8x8 Admin Console

      Symptom With call recording enabled, the caller and the callee experience one to three seconds of audio silence at the beginning of the call. Applies To Admin Console with call recording enabled. Admin Console Cause Once the call is established, the ...

    • X Series Upgrade FAQ

      Overview If you've been contacted about a pending or recently completed system upgrade to 8x8 X Series, congratulations! X Series and Admin Console bring you a new, easier, and more intuitive way to manage your users and services. Check out the ...

    • Work Apps Settings FAQ

      Overview Work Apps Settings is an administrative tool in the Admin Console that allows administrators to control and customize 8x8 Work apps behavior centrally. In July of 2025, a new policy-based configuration feature was added to 8x8 Admin Console ...

    • How to Manage Voicemail Notifications in 8x8 Admin Console When Phones Aren't Ringing

      Objective Manage voicemail notifications when phones are not ringing due to internet disruption or outage. Applies To Voicemail Admin Console Procedure Log in to Admin Console. Click Users. Click Edit (pencil icon). Go to Call Forwarding Rules and ...

    • 8x8 Admin Console Administrator Guide for Migrated Services

      Overview Welcome to Admin Console! This page provides a brief overview of your new system management platform. Any settings changes previously made in Account Manager will now be done in Admin Console. Comprehensive information is available in the ...