Work Apps Settings FAQ

Work Apps Settings FAQ

Overview

Work Apps Settings is an administrative tool in the Admin Console that allows administrators to control and customize 8x8 Work apps behavior centrally.

In July of 2025, a new policy-based configuration feature was added to 8x8 Admin Console to provide more granular control over 8x8 Work settings deployment.

Applies To

  • 8x8 Work for Desktop
  • 8x8 Work for Web
  • 8x8 Work for Mobile
  • 8x8 Engage

Questions & Answers

What is Work Apps Settings?

Work Apps Settings enables 8x8 Admin Console administrators to:

  • Configure specific features for 8x8 Work for Desktop, Web, and Mobile applications
  • Set caller info pop-ups, audio & video settings, and general configuration options
  • Establish default settings and lock configurations to prevent end-user modifications
  • Control platform-specific features (some settings are Mobile-only, Desktop-only, or Engage-specific)

Location: Admin Console > Work Apps Settings

What was the previous behavior of Work Apps Settings?

Before July 2025, all settings configured in Work Apps Settings were applied uniformly across the entire customer base with no granularity. When an administrator modified a setting, it affected all users in the organization without exception.

Why has 8x8 added this feature?

This new Policy-Based Configuration feature was added in response to customer requests for the ability to apply different Work Apps Settings to specific user groups, rather than applying them organization-wide.

The solution is to integrate with the existing Profile Policy system to enable granular settings control.

For example you can:

  • Add different settings for mobile vs. web users
  • Create specific configurations for particular departments
  • Create targeted settings for specific user groups

How does it work?

  • A new Select profile policy dropdown menu now appears at the top of the Work Apps Settings page.
  • The dropdown menu loads all available Profile Policies.
  • The default selection is All Profile Policies to maintain previous behavior.

What are the Configuration options?

All Profile Policies (Default)

  • Behavior: Settings apply to the entire customer base
  • Exception: Users who are part of Profile Policies with already configured settings will NOT be affected by "All Profile Policies" changes
  • Use Case: When you want to set organization-wide defaults

Specific Profile Policy Selection

  • Behavior: Settings apply only to users within the selected Profile Policy
  • Use Case: When you want to customize settings for a specific group of users

IMPORTANT

Priority and Override Logic: Once a setting is configured for a specific Profile Policy, that setting will take precedence over the All Profile Policies settings for users in that group.

How can I restore my settings to default values if I need to?

To make a specific Profile Policy follow the All Profile Policies setting again:

  1. Select the specific Profile Policy from the dropdown menu.
  2. Click Restore to default values for the desired setting.

The setting will now inherit from All Profile Policies.

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