Why do I see long calls in Analytics for my contact center users
Question
Why do I see long calls in Analytics for my Contact Center
Users.
Applies To
- Analytics for 8x8 Work
- Contact Center
Answer
Persistent connection mode is enabled for the user.
Persistent connection mode can be enabled at Tenant, Group and User level.
Additional Information
In the Configuration Manager you can find the phone
connection mode where you can select on-demand or Persistent.
Phone connection mode persistent or on-demand can be set at
Tenant level, Agent Group Level and User Level.
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