Resend the 8x8 User Welcome Email via Admin Console

Resend the 8x8 User Welcome Email via Admin Console

Objective

Resend an informational Welcome Email to any of your users via 8x8 Admin Console.

Applies To

  • Admin Console
  • User Welcome Email
  • 8x8 X Series
  • 8x8 Editions

Procedure

When a new user profile is assigned an extension in Admin Console, an introductory email is sent to the user associated with that profile. This email contains the user's:

  • Extension Number
  • Phone Number
  • Device Activation Code
  • Username
  • Link to setup Account

Admin Console allows administrators to resend these messages, in case they are deleted or get lost in a user's inbox. Note: If your user does not have an extension assigned, they will not receive a welcome email and you will not be able to resend it.

  1. Log in to Admin Console.
  2. Select Users.
  3. To the right of the user you need to send the Welcome Email to, select More Options (three dots). To send the welcome email to multiple users at once, select the necessary users then select More Options.
  4. Select Send Welcome Email.
  5. The user will receive a new Welcome Email at the email address associated with their User Profile.

Additional Notes:

When you are bulk uploading the user details through a csv file, you can separate it using commas.

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