Set Up an External Voicemail Greeting in 8x8 Admin Console

Objective

Set an external voicemail greeting in Admin Console.

Applies To

• Admin Console
• Voicemail

Procedure

You can also set the voicemail greeting for Call Queues and Ring Groups in Admin Console by following the same steps. Just edit the relevant Ring Group or Call Queue and follow from step 5.

1. Log in to Admin Console.
2. Select Users.
3. Search for the user profile for which you want to edit voicemail settings.
4. Select Pencil icon to the right of the user profile. 
5. Go to Voicemail settings.
6. Under External Voicemail Greeting setting, select Change.

7. Select an existing audio file, or click + Create audio files to record or upload a new audio file.

Calling a Number To Record 

1. Select By Calling a Number to Record.
2. Give the file a name.
3. Optional: Leave a note for yourself to tell what the file is for.
4. Type in the Phone Number or Extenion you would like it to dial. The user logged in to Admin Console must have services assigned to them for this to work.
5. Select Call Now.
6. The system will call you. Follow the prompts to record your greeting.
7. Select Finished Recording.
8. Select Save.
9. Click Select on the audio file you would like to use.
10. Select Save to update the changes.

Uploading an Audio file

1. Select By Uploading an Audio file.
2. Give the file a name.
3. Optional: Leave a note for yourself to tell what the file is for.
4. Select the musical note and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
5. Select Save.
6. Click Select on the audio file you would like to use.
7. Select Save to update the changes.

Additional Information

If you are using a desk phone, you can manually create or change outgoing voicemail messages from your desk phone. For more information on setting voicemail options, see Set Up Voicemail Options in 8x8 Admin Console.

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