Use First and Last Name for Voicemail Greeting in 8x8 Admin Console

Use First and Last Name for Voicemail Greeting in 8x8 Admin Console

Objective

Set your voicemail greeting to say your first and last name.

Applies To

  • Admin Console
  • Voicemail

Procedure

  1. Log in to Admin Console.
  2. Select Users.
  3. Search for the user profile for which you want to edit the voicemail settings.
  4. To the right of the desired user profile, select Edit (pencil icon).
  5. Go to Voicemail settings.
  6. Under Voicemail name and last name, select Change.

  1. Select + Create Audio Files.
  2. Select whether you will upload an audio file or call a number to record the greeting.

Calling a Number To Record 

  1. Select By Calling a Number to Record.
  2. Give the file a name.
  3. Optional: Leave a note for yourself to tell what the file is for.
  4. Type in the Phone Number or Extension you would like it to dial. The user logged in to Admin Console must have services assigned to them for this to work.
  5. Select Call Now.
  6. The system will call you. Follow the prompts to record your greeting.
  7. Select Finished Recording.
  8. Select Save.
  9. Click Select on the audio file you would like to use.
  10. Select Save to update the changes.

Uploading an Audio file

  1. Select By Uploading an Audio file.
  2. Give the file a name.
  3. Optional: Leave a note for yourself to tell what the file is for.
  4. Select the musical note and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
  5. Select Save.
  6. Click Select on the audio file you would like to use.
  7. Select Save to update the changes.

Additional Information

For more information on setting voicemail options, see Set Up Voicemail Options in 8x8 Admin Console.

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