Question
What is a PBX Restart?
Applies To
Answer
Why do I need a PBX restart?
The PBX restart involves stopping and then restarting
the various services and microservices that make up a customer instance
known as the PBX. It is necessary to perform the restart, primarily, to enable
or disable (or set feature values) that can only be identified during the
starting of the dependent service or microservice.
What happens during a PBX restart?
During the restart any connected calls (internal or
external) will be dropped. Most all physical phone devices will stay online and
re-register once the PBX is back online. Recorded voicemails, call recordings,
contacts, call history and user settings are not affected by the restart.
When does the restart take place?
The restart can be scheduled to be performed at any time and
will take approximately five to ten minutes to complete. The
restart process monitors the PBX, pausing the restart for
several minutes if a call is found in progress. It will continue checking and
pausing the restart for 30 minutes and then force the restart even with a
call in progress.
What happens after the restart?
Once complete, automated test calls are performed to confirm
the return to service. Notification of failure during restart or failure
of test calls is sent to the 8x8 Network Operations Center for immediate
investigation.