Call Queues
Call Queue Data Could Not Be Retrieved Error in 8x8 Admin Console
Symptom When attempting to edit a call queue in Admin Console, you receive an error that reads, "Call queue data could not be retrieved." Applies To Admin Console Call Queues Resolution Delete and recreate the call queue. Cause This issue can occur ...
8x8 Call Queue Repeating Message Not Playing When Expected
Symptom Call Queue Repeating Message not playing. Applies To Admin Console Call Queues Resolution Users should log out of the call queue when they are not available to answer calls. Alternatively add an extra message in the Auto Attendant, as a ...
Enable Option for Callers Waiting In Queue to Leave Voicemail in 8x8 Admin Console
Objective Enable the option for callers waiting in queue to press 2 to be transferred to the Call Queue voicemail. Applies To Admin Console Call Queues Procedure Log in to Admin Console. Select Call Queues. Select Edit (pencil icon). Select IVR ...
Enable Agents to Log in and out of Call Queues in 8x8 Admin Console
Objective Enable agents to log in and out of their Call Queues via a desk phone. Applies To Admin Console Call Queues Desk Phones Procedure Agents need to be enabled to log in or out of Call Queues in Admin Console. You can enable this when you ...
Why does the initial greeting not play straight away on a Call Queue?
Question Why does the initial greeting not play straight away on a Call Queue? Applies To 8x8 Work Call Queue Answer The initial greeting is only played when the call enters the queue. If agents are available they will be offered the call ...
Pressing Option 2 for Voicemail in Queue Doesn't Work While Call Is Ringing on Agent's Phone
Question Why doesn't pressing option 2 for voicemail in a queue not work while a call queue call is ringing on an agent's phone? Applies To 8x8 Work Call Queue Answer Pressing option 2 will only work when the call is queuing in the call queue. When a ...
Create a Call Queue in Admin Console
Objective Create a Call Queue in 8x8 Admin Console. Applies To 8x8 Admin Console Call Queues Procedure Log in to 8x8 Admin Console. Select Call Queues. Select Create Call Queue. Note: If you have not created a Call Queue before, select Create Call ...
View a Call Queue in Admin Console
Objective View a Call Queue. Applies To Admin Console Call Queues Procedure Log in to Admin Console. Click Call Queues. You will be taken to the Call Queues menu where you can view current Call Queues.
Access Call Queue Voicemail
Objective Accessing your Call Queue voicemail. Applies To Admin Console Call Queues Voicemail Procedure After completing the Call Queue voicemail setup, your Call Queue group voicemail options can be accessed by dialing in from within your 8x8 phone ...
How do Call Queues work?
Question What is the expected call flow for Call Queues? Applies To Admin Console Call Queues Answer Call Queues place callers in an ordered “queue” or line until the next available agent or employee can help them. Calls are offered in a cyclic ...
Default Audio Files Music on Hold, Call Queue and Ringing Audio
Default Audio Files Music on Hold BrightVisionContemporary.au GroovinJazz.au IntoTheBlue.au LiftContemporary.au PortofPeaceJazz.au PuestaDelSolLatinJazz.au RitesofSpringoriginal.au SmokeyJoesCountry.au SmoothCharacterJazz.au ...