Assigning Call Recordings Permission to a Specific Site Scope

Assigning Call Recordings Permission to a Specific Site Scope

Objective

Restrict Call Recordings permissions to one or multiple sites in Admin Console using role-based access control (RBAC).

Applies To

  • Admin Console
  • Role-Based Access Control

Procedure

In order to restrict a user's access to call recordings to one or multiple sites, there are two role assignments that need to be created.

Recordings Role

  1. Log in to 8x8 Admin Console.
  2. From the upper left menu, select Roles & Permissions > Roles.
  3. Select Create Role.
  4. Under Application select Admin Console.
  5. Under Permissions select Recordings.
  6. Select Save.

Recordings Assignment

  1. Navigate to Roles & Permissions > Assignment.
  2. Select Create assignment.
  3. Assign to the appropriate user.
  4. Select the previously created role for Recordings.
  5. Select the desired site scope/scopes (or Company).
  6. Select Save.

Restricted Access Assignment

  1. Navigate to Roles & Permissions > Assignment.
  2. Select Create assignment.
  3. Assign to the appropriate user.
  4. Select Storage Admin.
  5. Select the desired site scope/scopes (or Company).
  6. Select Save.

Based on the site restrictions within assignments, the user will now have restricted access to Call Recording data.

Additional Information

For a comprehensive guide to managing your system's roles and permissions, see our Admin Console web guide.

    • Related Articles

    • Restrict Access to Call Recordings

      Objective Restrict a user's access to call recordings to one or multiple sites by creating role assignments. Applies To Admin Console Roles Recordings Procedure Set up an assignment that gives the users access to the Recordings page in Admin Console. ...

    • Limit Call Recording Access to One Site in 8x8 Admin Console Updated: 03/27/2025

      Symptom Users with permission to see Call Recordings for one Site also see Call Recordings for another Site. You have a Role name: Call Recordings Application: 8x8 Admin Console Permissions: Call Recordings You assign the Role to a user with Scope ...

    • View Call Recordings in 8x8 Work

      Objective Listen to and manage 8x8 Work call recordings within the 8x8 Work for Desktop interface. Applies To 8x8 Work for Desktop Call Recordings Procedure Log in to 8x8 Work for Desktop. Select Call Recordings. Select the call you want to listen ...

    • Are 8x8 call recordings encrypted at rest?

      Question Are the call recordings made by regular users and Contact Center agents encrypted at rest on the 8x8 storage servers? Applies To Call Recordings Answer Yes, 8x8 uses AES-256 encryption for all saved call recordings. Advanced Encryption ...

    • Call Recordings Missing in Admin Console

      Symptom Calls appear to be missing or not recorded at all in Admin Console recordings. Applies To Admin Console Recordings Audit Events Resolution Issue 1 I just ended an important call, but I cannot listen to it. Call recordings can take up to 24 ...