Do Not Disturb (DND) Best Practices

Do Not Disturb (DND) Best Practices

Objective

Implementing best practices when using DND (Do not Disturb).

Applies To

  • Do Not Disturb
  • 8x8 Work for Desktop
  • VoIP Phone Devices

Procedure

When using DND on a single extension, set your status to Do not disturb.

This will route all incoming calls directly to voicemail. Having your extension presence on DND mode will automatically send the call to voicemail regardless of the forwarding rules you have in Admin Console. DND also disables desktop notifications for incoming 8x8 communications when using the 8x8 Work app. 

Poly devices (and other VOIP devices) have their own Do Not Disturb which can be enabled from a physical device. This will forward calls to voicemail after one ring (or as soon as the physical device recognizes an incoming call). This will not be recognized by 8x8 Work presence. If you set your physical phone to Do not Disturb (DND) mode, this will not change your 8x8 Work presence.

Additional Information

When using Do not Disturb on a VoIP Phone device which is the member of a Ring Group: Calls will be forwarded to the voicemail of the User who has Do not Disturb enabled, regardless of the availability of other members in the Ring Group. 

When a Ring Group is set to Sequential Ring Pattern:

  • Do Not Disturb 8x8 Work presence is enabled on an extension which is part of a Ring Group: calls will still ring out to other members of the Ring Group.
  • The Poly feature Do Not Disturb is enabled on a physical device of an extension, but 8x8 Work presence is not set to Do Not Disturb: calls will still ring out to other members of the Ring Group.
  • Both Do not Disturb presence and Poly Do not Disturb are enabled: calls will still ring out to other members of the Ring Group.

When a Ring Group is set to Simultaneous Ring Pattern:

  • Do Not Disturb 8x8 Work presence is enabled on an extension which is part of a Ring Group: calls will still ring out to other members of the Ring Group.
  • The Poly feature Do Not Disturb is enabled on a physical device of an extension, but 8x8 Work presence is not set to Do Not Disturb: calls will still ring out to other members of the Ring Group.
  • Both Do not Disturb presence and Poly Do not Disturb are enabled: calls will still ring out to other members of the Ring Group.

If the previous suggestions don't help, try dialing *80 to reset the DND on the backend that is likely stuck.

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