Contact Center Settings in Admin Console
Enable an Extension to be VCC Dedicated in 8x8 Admin Console
Objective Enable a user to be "VCC Dedicated" in Admin Console. Agents who are dedicated to handling call traffic pertaining to the contact center will not be interrupted by any other call traffic. Outbound calls will also be available only through ...
Edit an Agent's VCC Extension Number in 8x8 Admin Console
Objective Edit an agent's VCC Extension Number in 8x8 Admin Console. Applies To Admin Console 8x8 Contact Center Procedure Log in to Admin Console. Select Users. To the right of the desired user, select Edit (pencil icon). Scroll down to Virtual ...
Failed at VCC Extension Save Error While Adding a Contact Center License to 8x8 Admin Console
Symptom When I try to add a VCC license to a user in 8x8 Admin Console I receive an error message that reads, "Failed at VCC extension save." Applies To Admin Console Users Resolution Shorten the username of the user to under 40 characters. Make sure ...
Is there a session timeout for 8x8 Admin Console and Configuration Manager for Contact Center?
Question Is there a session timeout for 8x8 Admin Console? Applies To Admin Console 8x8 Contact Center Timeout Answer Yes. Due to security reasons, the default session timeout threshold for Admin Console and Configuration Manager for Contact Center, ...
8x8 Admin Console Report Download Fails With Whitelabel Error
Symptom When trying to download a report from the Admin Console, an error message appears indicating that the download was unsuccessful. Whitelabel Error Page This application has no explicit mapping for /error, so you are seeing this as a fallback. ...
X Series Contact Center Licenses Show 0 Used Licenses
Question Why do X Series VCC licenses show 0 assigned when there are users that have X Series VCC licenses assigned to them? Applies To Admin Console X Series VCC Licenses Answer Each X Series VCC license provides 5 users (or VCC seats). The tracking ...
Failed Saving User Settings Error When Assigning a Contact Center License
Symptom When attempting to assign a 8x8 Contact Center (X6, X7, X8) license to a user in Admin Console, you encounter the error Failed saving user settings. Applies To Admin Console 8x8 Contact Center X Series X6, X7, X8 licenses Resolution This ...
How do I hide 8x8 Contact Center extensions from the company directory?
Objective Hide 8x8 Contact Center extensions from the company directory. Applies To 8x8 Contact Center 8x8 Admin Console Extensions Company Directory Procedure Log in to 8x8 Admin Console as an administrator. Navigate to Home > Users. Search for the ...
Create a Rerouting Plan for Contact Center in 8x8 Admin Console
Objective Create a rerouting plan for 8x8 Contact Center using Admin Console. Applies To 8x8 Contact Center Call rerouting Procedure Log in to Admin Console. Click Channels & logins routing. Under Alternative Plan click Configure. Under Voice ...