Company Settings
Work Apps Settings FAQ
Overview Work Apps Settings is an administrative tool in the Admin Console that allows administrators to control and customize 8x8 Work apps behavior centrally. In July of 2025, a new policy-based configuration feature was added to 8x8 Admin Console ...
Custom Dictionary for Improved Transcription Accuracy
Objective This article aims to answer frequently asked questions on our new 8x8 Custom Dictionary feature. Applies To Custom Dictionary Admin Console Frequently Asked Questions What is the Custom Dictionary feature? The Custom Dictionary feature is a ...
Limit Call Recording Access to One Site in 8x8 Admin Console Updated: 03/27/2025
Symptom Users with permission to see Call Recordings for one Site also see Call Recordings for another Site. You have a Role name: Call Recordings Application: 8x8 Admin Console Permissions: Call Recordings You assign the Role to a user with Scope ...
What lists and reports can I export from 8x8 Admin Console, Contact Center, or Analytics?
Question What lists and reports can I export from 8x8 Admin Console, Configuration Manager for Contact Center, or Analytics? Applies To Admin Console Configuration Manager for Contact Center Analytics for 8x8 Work Analytics for Contact Center Agent ...
Manually Provision Users from Azure AD in 8x8 Admin Console
Objective Provision a single user or group of users from Azure AD to 8x8 Admin Console. Applies To 8x8 Work Microsoft Azure AD SCIM User Provisioning Procedure Microsoft Azure AD user provisioning is automated, and typically runs on a provisioning ...
Select an Authentication Method for Your Users in 8x8 Admin Console
Objective Configure whether users are able to log in to 8x8 services using their 8x8 username and password, SSO, or both. Applies To Admin Console Identify and Security Procedure Log in to Admin Console. Select dentity and Security. Use the toggle ...
Configuring OneLogin SAML 2.0 SSO for Admin Console
Objective Configure OneLogin and 8x8 Admin Console for SAML 2.0 SSO user login. At this time, OneLogin active user sync (SCIM) to 8x8 is not supported. Applies To OneLogin identity management 8x8 Admin Console SAML 2.0 SSO Procedure You'll need to ...
Resetting Multi-Factor Authentication (MFA) in 8x8 X Series
Objective Resetting users' multi-factor authentication (MFA) in 8x8 X Series. Applies To 8x8 X Series Login Security Procedure In the event that a user is unable to access their second factor, an administrator can reset the user’s second factor. In ...
Changing Multi-Factor Authentication (MFA) and Getting Backup Codes in 8x8 X Series
Objective Changing and getting backup codes for multi-factor authentication (MFA) in 8x8 X Series. Applies To 8x8 X Series Login Security Procedure From the Application Panel, click on the User Profile menu (top-right) and choose Application Password ...
Using Multi-factor Authentication (MFA) in 8x8 X Series
Objective Using multi-factor authentication (MFA) in 8x8 X Series. Applies To 8x8 X Series Login Security Procedure During their first login after multi-factor authentication is enabled, users will be prompted to configure their second factor. Users ...
Multi-Factor Authentication for Admins FAQ
Question What changes have been made Multi-Factor Authentication (MFA) for Admins in Admin Console? Applies To X Series Admin Console Multi-Factor Authentication (MFA) Answer As part of our ongoing efforts to enhance account security, we are ...
Error When Trying to Bulk Upload Contacts in 8x8 Admin Console
Symptom When trying to bulk upload contacts into Admin Console you receive an error that reads, "Bulk contacts upload completed with errors." The error in the generated reports shows as "Could not create contact. addCompanyContact failed with ...
Can I Add Email Recipients for 8x8 Service Notifications in 8x8 Admin Console?
Question Can I add email recipients for 8x8 service notifications in 8x8 Admin Console? Applies To Admin Console 8x8 Service Notifications Answer 8x8 Service Notifications are sent to all Admins. Therefore, you'll need to Create a User Profile in 8x8 ...
Configuring PingOne SAML 2.0 SSO for Admin Console
Objective Configuration of PingOne (also known as Ping Identity) and 8x8 Admin Console for SAML 2.0 SSO user login. At this time, PingOne active user sync (SCIM) to 8x8 is not supported. Applies To PingOne identity management 8x8 Admin Console SAML ...
What does the 911 notification email look like?
Question When a user dials 911 and an email notification is sent what does that email look like that is sent to administrators? Applies To 8x8 Unified Communications Canada, USA Answer Below is an example of the 911 email notification sent to ...
911 Common FAQs
What should I do if I accidentally dial 911? If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up–that could make 911 officials think that an emergency exists, and possibly send responders to your ...
Enable Email Notifications for E911
Objective Set up email notifications for when a user dials 911 from their 8x8 phone system. Important: Email notifications for 911 calls are available only for sites in US & Canada. Applies To Admin Console Sites Procedure Login to Admin Console. ...
Can I forward my 8x8 calls to international numbers?
Question Can I forward my 8x8 calls to international numbers? Applies To Call Forwarding International Numbers Answer Generally speaking, international call forwarding—whether from an extension, an Auto Attendant, or a Ring Group—is available to ...
Check Your PBX Name in 8x8 Admin Console
Objective Checking the PBX name or names for your account. Applies To Admin Console PBX Procedure Log in to Admin Console. Select Company. List of PBX(s) will be located at the bottom of the page.
Setting up Cross-PBX dialing in 8x8 Admin Console
Objective Setting up extension-to-extension dialing between PBXs. Note: It is optional to use PBX Dial codes, as cross-site dialing can be used between PBXs. Configure Cross-Site Dialing in Admin Console Applies To Admin Console Mulitple PBXs ...
Updating Emergency Services Address in Admin Console
Objective Updating your emergency service address in 8x8 Admin Console. Applies To Admin Console Emergency Services Procedure Updating a Site Address Log in to Admin Console. Select Sites. To the right of the desired address, select Edit (pencil ...
Viewing and Creating X Series User Roles
Objective View and create user roles in Admin Console using role-based access control (RBAC). Applies To Admin Console Role-Based Access Control Procedure Only users with the Company Admin role and IT Admin Role can view and create user roles. ...
What is 8x8 Admin Console?
Question What is 8x8 Admin Console? Applies To Admin Console Answer Admin Console is the tool through which you set up your 8x8 Work phone system. Only administrators can log in to Admin Console. Admins can add users and set up ways to manage call ...
Enabling Voicemail Transcription for Your Company in 8x8 Admin Console
Objective Enabling voicemail transcription for your company or organization in 8x8 Admin Console. Applies To Admin Console Voicemail Transcript X Series Editions Procedure Log in to 8x8 Admin Console. From the top left menu, go to Profile Policies. ...
Assigning Roles to an X Series User
Objective Assign roles to a user in 8x8 Admin Console using role-based access control (RBAC). Applies To 8x8 Admin Console Role-based Access Control Procedure Log in to 8x8 Admin Console. Click Menu (three horizontal lines top left of the page). ...
Generate an API Key in 8x8 Admin Console
Objective Generate an API key in Admin Console. Applies To 8x8 Admin Console API Key Procedure Admin Console allows customers to create API keys for a number of APIs. These credentials can be used to access the underlying APIs securely. API ...
Enabling and Configuring Multi-Factor Authentication (MFA) in 8x8 X Series
Objective Configuring and using multi-factor authentication (MFA) in 8x8 X Series. Applies To 8x8 X Series Login Security Objective Configuring and using multi-factor authentication (MFA) in 8x8 X Series. Applies To 8x8 X Series Login Security ...
Block Numbers for a PBX in 8x8 Admin Console
Objective Block numbers for a PBX in Admin Console. Applies To Admin Console Procedure Currently, this functionality is not available in Admin Console. As a potential workaround, see the below articles to learn how to block numbers at the extension ...