Phone Numbers
Assign a Phone Number to a User or Service in 8x8 Admin Console
Objective Assign a phone number to a user or service in 8x8 Admin Console. Applies To Admin Console Auto Attendants Ring Groups Call Queues Users Procedure To assign a phone number to a user or service in Admin Console, the number must be available ...
Unable to Create Porting Order in 8x8 Admin Console
Symptom When submitting a port request in 8x8 Admin Console, you receive an error that reads, "Unable to create porting order. Please try again." Applies To Admin Console Porting Resolution While this error can appear for a few reasons, here are the ...
What are Additional Local Numbers and how are they used?
Question What are Additional Local Numbers and what are they used for? Applies To X Series Admin Console 8x8 Work Local Numbers Answer Every claimed or ported telephone number on a tenant needs a local number telephone license. These licenses come in ...
Unable to Claim Phone Numbers in 8x8 Admin Console as Number Count is Negative
Symptom Unable to claim phone numbers in Admin Console as the number count is showing as negative. Applies To Admin Console Phone Numbers Cause This issue can occur when a number of licenses are cancelled from the account but the numbers claimed with ...
Download a Phone Numbers Report in 8x8 Admin Console
Objective Download a report of all numbers on your 8x8 account. Applies To Admin Console Procedure Log in to Admin Console. Select Phone Numbers. Select Generate Numbers Report. The file will download to your designated downloads folder.
Resubmit a Failed Port in 8x8 Admin Console
Objective Resubmitting a porting request after it fails in Admin Console. Applies To Admin Console Number Porting Procedure In the event you receive an Account or PIN Rejection, follow the Account or PIN Rejection instructions. Otherwise, continue ...
View Your 8x8 Phone Numbers in Admin Console
Objective View your 8x8 numbers in Admin Console. Applies To Phone Numbers Admin Console Procedure All the telephone numbers on your 8x8 account can be viewed by opening your 8x8 Admin Console. This includes both new numbers claimed from 8x8 as well ...
Reserve an Extension Number in 8x8 Admin Console
Objective Reserve an extension number in Admin Console. Applies To Admin Console Extensions Procedure Log in to Admin Console. Select Extension Numbers. Select Reserve Extension Numbers (top right). Complete the fields, as seen below. Select Save. ...
Bulk Upload Users With Temporary Numbers
Objective Bulk upload users when a port has already been submitted, but not completed. This will ensure that the users will have temporary numbers until the port completes. Applies To Admin Console Bulk Uploads Porting Temporary Numbers Procedure Log ...
Calling a Number That Is Porting in to 8x8
Question What happens when I call a number that's in the process of being ported into 8x8? Applies To Phone Numbers Admin Console Answer If a number is still waiting for the port to complete (status is pre-porting, pending, etc.), then calls will ...
How can I see what numbers I have available in 8x8 Admin Console?
Objective View available or unassigned numbers in 8x8 Admin Console. Applies To 8x8 Admin Console Phone Numbers Procedure Log in to 8x8 Admin Console. Select Phone Numbers. To view available (unassigned) phone numbers, check the box next to Available ...
Can I block outbound calls from certain prefixes?
Question Can I block outbound calls from certain prefixes? Applies To Outbound Calls Call Blocking Admin Console Answer For any requests to block outbound calling create a case with 8x8 Technical Support.
Set a Phone Number as an External Caller ID
Objective The instructions below are a guide to enabling the sharing of a specific phone number as an outbound caller ID in 8x8 Admin Console, and for assigning a phone number as an outbound caller ID. Applies To 8x8 Admin Console Phone Numbers ...
Can't Assign a Number to a User or Service in Admin Console
Symptom In Admin Console, you cannot assign a number to a user, ring group, call queue, or auto attendant. Applies To Admin Console Phone Numbers Resolution Verify the number is not already assigned. Log in to Admin Console. Click Phone Numbers. ...
Assign or Unassign Numbers from 8x8 Contact Center
Objective Move an 8x8 Work number to 8x8 Contact Center or vice versa. Applies To Admin Console 8x8 Contact Center Procedure Note: This process is for users who only have a single Contact Center tenant. If you have multiple tenants, see the product ...
How to Swap Phone Numbers Between Users and Other Services
Objective Swap phone numbers between users or between services. Applies To Admin Console Auto Attendant Ring Group Call Queue Procedure Note: To complete this process, you will need to have an unused number in your "Phone Numbers" list. For how to ...
How to Lock External or Internal Caller ID
Objective Disable end-user edit rights for the external or internal Caller ID of an extension in order to prevent a user from changing their Caller ID in 8x8 Work for Desktop. Applies To Admin Console Procedure Log into Admin Console. Click the top ...
Check the Status of a Port Request in Admin Console
Objective View the status of a number transfer request in Admin Console. Applies To Admin Console Number Porting Procedure Log in to 8x8 Admin Console. Click Phone Numbers. The status of the number will be visible in the Number Status column. ...
Add Additional Phone Numbers for a User in Admin Console
Objective Add additional phone numbers to a user in Admin Console. Applies To 8x8 Admin Console Procedure Log in to Admin Console. Click Users. Click the next to the user you want to edit. Select Voice Basic Settings. Select the number you want to ...
My Ported Number Is Not Working
Symptom A ported-in number is not routing calls to its intended destination (e.g., User Extension, Ring Group, or Auto Attendant). Applies To 8x8 Admin Console Number Porting Resolution If you run into unexpected busy tones or call flows, here are ...