Call Recordings
Filter Objects Based on Created Time with the 8x8 Cloud Storage Service Public API
Question Filter objects based on the createdTime in the 8x8 Cloud Storage Service Public API. Applies To Cloud Storage Service Public API Answer The API is expecting an EPOCH milliseconds Timestamp This API is designed with filtering capabilities ...
Unable to Access Recordings from 8x8 Admin Console
Symptom Unable to access recordings from 8x8 Admin Console. Upon trying to access the recordings from admin console, you receive an error message that reads, "We were unable to gather your recordings. Please try again later." Applies To Admin Console ...
Unable to Access Recordings Within Currently Configured Retention Policy for the User
Question Why am I unable to access recordings within the currently configured retention policy for the user? Applies To 8x8 Work X Series Call Recording Storage Answer The policy assigned to the user at the moment the recording is made determines how ...
How much Call Recording storage does each X Series license have?
Question How much Call Recording storage is included with each X Series license? Applies To Admin Console X Series Licenses Legacy Storage Answer Each license has the following number of days of "hot" storage for UC audio call and video meeting ...
Record Calls Selectively with 8x8 Work for Desktop
Objective Enable a user to record calls selectively in 8x8 Work for Desktop. Applies To 8x8 Admin Console 8x8 Work for Desktop Call Recording Procedure Log in to 8x8 Admin Console. Select Users. To the right of the user for whom you want to enable ...
Are 8x8 call recordings encrypted at rest?
Question Are the call recordings made by regular users and Contact Center agents encrypted at rest on the 8x8 storage servers? Applies To Call Recordings Answer Yes, 8x8 uses AES-256 encryption for all saved call recordings. Advanced Encryption ...
8x8 Storage Add-Ons and Admin Console Storage Policy
Overview This article addresses questions related to Storage Add-Ons in the Storage Policy section of Admin Console. Applies To 8x8 Admin Console Storage Policies FAQs Are storage policies automatically assigned? Not all storage policies are ...
Call Recordings Missing in Admin Console
Symptom Calls appear to be missing or not recorded at all in Admin Console recordings. Applies To Admin Console Recordings Audit Events Resolution Issue 1 I just ended an important call, but I cannot listen to it. Call recordings can take up to 24 ...
Changes to Call Recording Link Behavior
Overview Previously, within 8x8 CRM Integrations such as Salesforce, clicking a link to a call recording would open the QM recording portal. Going forward, clicking the link will open the recording to be played in a new browser tab. Applies To 8x8 ...
Delayed Audio with Call Recording Enabled in 8x8 Admin Console
Symptom With call recording enabled, the caller and the callee experience one to three seconds of audio silence at the beginning of the call. Applies To Admin Console with call recording enabled. Admin Console Cause Once the call is established, the ...
Restrict Access to Call Recordings
Objective Restrict a user's access to call recordings to one or multiple sites by creating role assignments. Applies To Admin Console Roles Recordings Procedure Set up an assignment that gives the users access to the Recordings page in Admin Console. ...
Assigning Call Recordings Permission to a Specific Site Scope
Objective Restrict Call Recordings permissions to one or multiple sites in Admin Console using role-based access control (RBAC). Applies To Admin Console Role-Based Access Control Procedure In order to restrict a user's access to call recordings to ...
Managing Call Recording Storage Policy in 8x8 Admin Console
Objective Users with the unified storage policy can manage their call recording policy in Admin Console. The policy assigned to the user at the time the recording is made determines how the recording will be stored. Changes made to a user’s policy ...
Cloud Storage Service Public API Creating Keys and Authenticating
Objective Create keys and authenticate to use the Cloud Storage Service Public API. Applies To Admin Console Cloud Storage Service Public API Procedure Assign the Storage API Role to a User Log in to Admin Console as a Super User. From the left menu, ...
Cloud Storage Service Public API Region Discovery
Objective Identify which region to use in Cloud Storage Service Public API requests. Applies To Cloud Storage Service Public API Procedure Obtain your authentication token. For more information, see Cloud Storage Service Public API Creating Keys and ...
Can I disable call recording email notifications?
Question Can I disable call recording email notifications? Applies To Admin Console Call Recording Answer Call Recording email notifications are enabled by default and cannot be edited in Admin Console. To have this disabled create a case with 8x8 ...
Removing or Adjusting the Call Recording Announcement in Admin Console
Objective Adjusting the call recording announcement playing within 8x8 Work Admin Console. Applies To Admin Console Call Recordings Procedure Log in to Admin Console. Click Users. Find the required user by either scrolling or searching their ...
Enable Call Recording in 8x8 Admin Console
Objective Enable call recording which can record incoming and outgoing calls, play them back, download, or delete them. The feature can record all calls, record calls selectively, or never record calls. You can also set notifications that will ...