Users
Adding Line Appearance Keys in 8x8 Admin Console
Objective Add Line Appearance Keys (LAK) in 8x8 Admin Console. Known Limitation: Line Appearance Keys cannot be added to VVX 150, VVX 201/101, as they have only two keys on the phone which are occupied for both lines. Cisco phones show one key on the ...
Unable to Activate Desk Phone After Upgrading to X Series
Symptom Desk phone does not activate after upgrading to X Series. Applies To Phones Admin Console Resolution If a desk phone does not activate after upgrading, it is likely not supported in Admin Console. A list of physical devices that are not ...
Disabling IM and SMS Messaging in 8x8 Admin Console
Objective Disable messaging functionality (IM/SMS) for a user. Applies To Admin Console Messaging (IM, SMS) Procedure Log in to Admin Console. Click on Side bar (three vertical lines) > Profile Policies. Click Create new profile policy (top right of ...
Forward Calls From an Extension to Another Number in 8x8 Admin Console
Objective Forward a single extension to another internal extension or an external number. This can be used so that calls are never missed. Applies To Admin Console Call Forwarding Extensions Procedure Log in to Admin Console. Click Users. Click Edit ...
Audit User Conversations in 8x8 Admin Console
Objective Audit user chat conversations as an administrator from within 8x8 Admin Console. Applies To 8x8 Admin Console Audit Management Procedure Note: Due to the sensitive nature of this role, it is not assigned to any user by default, and only the ...
Resend the 8x8 User Welcome Email via Admin Console
Objective Resend an informational Welcome Email to any of your users via 8x8 Admin Console. Applies To Admin Console User Welcome Email 8x8 X Series 8x8 Editions Procedure When a new user profile is assigned an extension in Admin Console, an ...
Increase the Ring Timer in 8x8 Admin Console
Objective Increase the ring timer from the default to the desired number. Applies To Admin Console Voicemail Procedure Note: Using Cellular Voice as your inbound Call Mode in 8x8 Work for Mobile? Your smartphone's default ring duration may take ...
Can I change the primary administrator in 8x8 Admin Console?
Question Can I change the primary administrator in 8x8 Admin Console? Applies To Admin Console Account Management Answer For all functional intents and purposes, a change in the originally appointed (primary) administrator of 8x8 X Series (or ...
Delete User Profiles and User IDs in Admin Console
Objective Delete a user's profile and ID in Admin Console. You can also change the profile's username if repurposing the profile. Deleting usernames (user IDs) can be useful in many instances, including the following: Reusing previously created ...
Log in to 8x8 Admin Console
Objective Log in to 8x8 Admin Console. Applies To Admin Console Procedure Log in to 8x8 Services First, you must log in to your 8x8 services: Navigate to the login page. Enter your 8x8 Username / Email. Select Continue. Enter your Password. Select ...
Enable or Disable Call Waiting in 8x8 Admin Console
Objective Enable Call Waiting in Admin Console. Applies To Admin Console Call Waiting Procedure If the Call Waiting feature is turned on, the user will receive calls on line two while he is already on a call. If the feature is turned off, while the ...
Display Users in Company Directory From Admin Console
Objective Display users in the company directory from Admin Console. Note: If you do not already have a contact list, see Manage Contacts in Admin Console. Applies To Admin Console Procedure Log into Admin Console. Go to Users. Click the pencil icon ...
Enable Extensions for Analytics for 8x8 Work
Objective Enable extensions to use Analytics for 8x8 Work in Admin Console. Applies To Admin Console Extensions Analytics for 8x8 Work 8x8 Work X Series Licenses with Analytics: Essentials: X1 and above 8x8 Work X Series Licenses with Analytics: ...
Set up a Hot Desk for a User in Admin Console
Objective Enable and set up Hot Desk for a user. Applies To Hot Desk Admin Console Procedure Once hot desking is turned on for an end user, the associated phone will reboot and that phone will only be able to be used for hot desking. Subsequently, if ...
Block Calls From a Specific Number in 8x8 Admin Console
Objective Block calls from a specific telephone number from reaching an extension. Applies To 8x8 Admin Console Procedure Log in to Admin Console. Navigate to Users and search for the user in question. To the right of the desired user, select Edit ...
Change Music on Hold in 8x8 Admin Console
Objective Use music-on-hold to play recorded music or marketing messages while callers are on hold. Applies To 8x8 Admin Console Music-on-Hold Procedure Change Music-on-hold Hold music can only be set at an individual level for users and services, ...
Manage Contacts in Admin Console
Objective Adding contacts to the directory in 8x8 Admin Console. Note: Contacts uploaded in this way are only viewable within 8x8 Work for Desktop and 8x8 Work for Mobile, and 8x8 Agent Workspace. They are not available on deskphones. Applies To ...
Reset the Password for a User Profile in 8x8 Admin Console
Objective Reset a user profile password through Admin Console. Applies To Admin Console Password Reset Procedure Account administrators can reset user or administrator passwords. The user will receive an email notifying them to reset their password. ...
Add or Swap Devices on an Extension in 8x8 Admin Console
Objective Add or exchange an existing device (such as a phone or adapter) with a new or existing device for a single extension. Applies To Admin Console Phones Adapters Extensions Procedure Your device must be added to your account on the Devices ...
Unable to Log in to Admin Console From 8x8 Application Panel
Symptom Unable to log in to Admin Console from the Application Panel. When clicked, the page will load but then returns to the Application Panel every time. Applies To Google Chrome Windows OS Other web browsers Resolution Clear cache, cookies, and ...
Assign User Services and Extensions in 8x8 Admin Console
Objective Assign user services and extensions to an individual profile. Applies To Admin Console User Services Extensions Procedure Initial Creation Log in to Admin Console. Claim phone number for the account. Set up a user profile and enter the user ...
Set Up International Dialing in Admin Console
Objective Enable international dialing for a user. Applies To Admin Console International Dialing Procedure Note: Only an administrator can allow users to make international calls. Log in to Admin Console. Click Users. Click Edit (pencil icon) to the ...
Set Up Call Forwarding in 8x8 Admin Console
Objective Set up call forwarding for extensions, Ring Groups, and Auto Attendants in the 8x8 Admin Console. Every extension, Ring Group, and Auto Attendant can be set up with its own forwarding rules. End users can change their own forwarding ...
Setting Outbound / External Caller ID in 8x8 Admin Console
Objective Set up Outbound Caller ID. This can be configured by a user or administrator. Applies To Admin Console Caller ID Procedure Set the Outbound Caller ID Log in to Admin Console. Click Users. Click Edit (pencil icon). Click External Caller ID ...
Provision Phones That Are Not Provided by 8x8
Objective In order to work on the 8x8 service, these phones will need to: Be supported models on compatible firmware. Have a valid factory-installed device certificate. Have our server address programmed in so they can reach our servers. The server ...
Create a User Profile in 8x8 Admin Console
Objective Create a user profile in 8x8 Admin Console. Applies To 8x8 Admin Console User Profile Procedure Adding an Individual User Profile Creating a user profile in 8x8 Admin Console allows you to assign extensions to users. To add an extension in ...
Block Numbers for an Extension in 8x8 Admin Console
Objective Use Advanced Call Forwarding to block calls from certain numbers for an extension. Applies To 8x8 Admin Console Number Blocking Procedure The ability to block calls from a specific number needs to be configured per user. Log in to 8x8 Admin ...
Assign, Change, or Remove a License in 8x8 Admin Console
Objective Assign, change, or remove a user's license in Admin Console. When your organization gets a new user, you'll need to assign a license. If you have a user whose role has changed and they need greater access to 8x8 services (for example, ...