Phone System Settings
Calls to 8x8 Auto Attendant Drop Immediately When Any Key is Pressed
Symptom When calling in to an Auto Attendant, the call is immediately dropped after making any menu selection. Applies To Auto Attendants Admin Console Resolution Log in to Admin Console. Select Auto Attendants. To the right of the affected Auto ...
How to Stop Spam and Unwanted Calls on 8x8 Work, Contact Center, and Admin Console
Objective Blocking spam or other unwanted calls to your 8x8 system. Applies To Unwanted Calls Admin Console 8x8 Work 8x8 Contact Center Procedure If you are experiencing spam calls, robo calls, or other unwanted calls to your 8x8 system, there are ...
Forwarding Your 8x8 Auto Attendant to an International Number
Objective Forward your Auto Attendant to an International number. Applies To Admin Console Auto Attendant International Forwarding Procedure Note: International Call Forwarding is available to business customers whose 8x8 services include an ...
Azure AD 8x8 Application Logout Generates Microsoft Error Code AADSTS750054
Symptom When logging out of an 8x8 application, a Microsoft error message appears, displaying code AADSTS750054. Applies To 8x8 Applications Microsoft Azure Single Sign-On Resolution To resolve this issue: Navigate to 8x8 Admin Console. Click on Home ...
What is the Default Voicemail 0 Out Destination field in 8x8 Admin Console?
Question What is the Default Voicemail 0 Out Destination field used for? Applies To 8x8 Admin Console Call Routing Answer The Default Voicemail 0 Out Destination field is used to route callers to a specific destination if they press 0 when reaching a ...
Unable to Set Call Forward to Another PBX in 8x8 Admin Console
Symptom Unable to set a call forward to another PBX by selecting the user in the call forwarding options. When saving the component you have applied the forward to you see a red alert banner that reads, "Saved with errors. Failed at updating call ...
Unable to Set Main Line Number or External Caller ID in 8x8 Admin Console
Symptom If a number is in the middle of the porting process, both the temporary and number being ported do not appear in the dropdown to set the external caller ID (on a user) or mainline number (on a site). Applies To Admin Console Porting Caller ID ...
Configure Custom 0 Dial Out for Voicemail in 8x8 Admin Console
Objective Setting up the ability to press zero in the middle of a voicemail prompt to route back to the operator. Applies To Admin Console Voicemail Settings Procedure Log in to Admin Console. Click Users. Click Edit (pencil icon) to the right of the ...
Set Main Number versus Share Main Number as Caller ID in 8x8 Admin Console
Question What is the difference between Set Main Number as Caller ID and Share Main Number as Caller ID? Applies To Admin Console 8x8 Work Answer Under the Sites menu in Admin Console, Voice Service Settings, you have the option to set the Main ...
How do I manage my 8x8 phone system for a business-impacting event in Admin Console?
Objective When sudden closures, emergencies, or other outside events occur and necessitate a change in your operations, 8x8 makes it easy to prepare with options to temporarily configure your voicemail, call forwarding, and Auto Attendant to ...
Wrong Greeting Plays on 8x8 Auto Attendant or Voicemail
Symptom When a caller reaches your extension or Auto Attendant, the wrong greeting is played. Applies To Admin Console Voicemail Greeting Auto Attendant Resolution Check Call Forwarding Settings: Verify the call forwarding settings for the affected ...
Auto Attendant Won't Save in 8x8 Admin Console
Symptom When attempting to create or update an Auto Attendant in 8x8 Admin Console, the Auto Attendant does not save. Applies To Auto Attendant Admin Console Troubleshooting Check for typos in the numbers or names you're entering. Ensure you're ...
Add, Edit or Delete Custom Audio Files in 8x8 Admin Console
Objective Add, edit, or delete uploaded custom audio files in Admin Console. Applies To Admin Console Custom Audio Files Procedure Add Audio Files Log in to Admin Console. From the upper left menu, select Audio Files. Select Create Audio Files. ...
How To Upload Call Park Music on Hold in Admin Console
Objective Upload music on hold for Call Park. Applies To Admin Console Procedure To upload the audio that plays for parked calls, Create a Case with 8x8 Support. Note that if you choose to submit music which is under current copyright, you or your ...
Create an Alternate Menu for an Auto-Attendant in 8x8 Admin Console
Objective Create an alternate menu in Admin Console for when you need to handle unexpected events that require you to be closed (or open) beyond scheduled hours. Applies To Admin Console Auto-Attendant Alternate Menu Procedure Log in to Admin ...
Changing Analog Voice to Fax Line or Vice-Versa in 8x8 Admin Console
Objective Change an analog voice line to an analog fax line or vice-versa in Admin Console. Applies To Admin Console Analog Fax Analog Voice Procedure Warning! This process will delete all call history, call forwarding settings, voicemails, voicemail ...
Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled?
Question Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled? Applies To Identity and Security Single Sign-On 8x8 ...
Three Digit Extensions to Avoid Using With an Internal Numbering Plan
Question Which three-digit extension numbers are reserbed and should not be assigned to users or services? Applies To 8x8 Work 8x8 Contact Center Answer Three digit extension numbers that are reserved for 8x8 services and should not be assigned to ...
Dialing 1 Before Area Code for Local Numbers in US and Canada
Question Why do I need to to add "1" when dialing local numbers? Applies to 988 933 8x8 Contact Center North America Numbering Plan Answer This is in accordance with FCC Mandate to allow dialing of Suicide Prevention hotline 3-digit code 988. This ...
Enable or Disable a User from the Contact Directory in 8x8 Admin Console
Objective Hiding your users from the contact directory that displays in 8x8 Work for Desktop and 8x8 Work for Mobile. Applies To 8x8 Admin Console 8x8 Work for Desktop 8x8 Work for Mobile Contact Directory Procedure Log in to 8x8 Admin Console. ...
Setting One Number Access in 8x8 Admin Console
Objective Set user Call forwarding rules options in 8x8 Admin Console user profiles. This will allow inbound phone calls to be diverted to other phones sequentially or in a specific order. The first phone to pick up receives the call. Like Ring ...
Edit an Auto Attendant Schedule in 8x8 Admin Console
Objective Edit your scheduled business hours for an Auto Attendant in Admin Console. Applies To Admin Console Auto Attendant Procedure Log in to Admin Console. Select Auto Attendants. To the right of the Auto Attendant you want to edit, select ...
Change Numbering Plan on Admin Console
Objective Change your number plan for users on Admin Console. Applies To Admin Console Numbering Plan Procedure Log in to Admin Console. Select Users. Select Edit (pencil icon) to the right of the users name. Scroll down to External Call Permission ...
What is a PBX Restart?
Question What is a PBX Restart? Applies To 8x8 Unified Communications PBX Restart Answer Why do I need a PBX restart? The PBX restart involves stopping and then restarting the various services and microservices that make up a customer instance known ...
Unable to Assign Extension Number to a User
Symptom Unable to assign a particular extension number to a user from Admin Console. An error is shown, "User settings saved with errors. Failed at extension update." or an error indicating that the extension already exists. Other extension numbers ...
Block External Calls and Allow Internal Calls Only in 8x8 Admin Console
Objective Block all external calls and allow internal calls only. This is commonly used for test or laboratory phones where all external calls should be restricted. Applies To 8x8 Work for Desktop 8x8 Work for Web Admin Console Procedure Note: This ...
Block Specific Callers from Reaching Auto Attendants, Call Queues, or Ring Groups
Objective Prevent specific callers from reaching Ring Groups, Call Queues, and Auto Attendants by setting up a Call Forwarding rule in Admin Console. Applies To Call Fowarding Rules Admin Console Ring Groups Auto Attendants Call Queues Procedure The ...
Bulk User Upload Error User VCC License Is Not Available for Customer
Symptom When attempting to upload user information in bulk in Admin Console, you receive an error that reads, "User.Vcc.License:[VCC License is not available for customer]." Applies To Admin Console 8x8 Contact Center Resolution Use the Additional ...
Set Up an Auto Attendant to Send Calls From One Ring Group to Another Ring Group
Objective Setting up your Auto Attendant to direct incoming calls from one Ring Group to another Ring Group. Applies To 8x8 Admin Console Auto Attendants Ring Groups Call Routing Procedure Log in to Admin Console. Select Auto Attendants. If you have ...
Change the Preferred Codec for Extensions in 8x8 Admin Console
Objective Set a preferred codec for each user. Applies To Admin Console Codec Physical Handsets Procedure This can be done by account administrators. Note that the codec selection only applies to physical phones and not 8x8 Work for Desktop or 8x8 ...
Change a User's Site in 8x8 Admin Console
Objective Change the site of one or multiple of your users. Applies To 8x8 Admin Console Sites Procedure Log in to Admin Console. Select Users. Select the checkboxes to the left of the user or users you wish to change the site of. Select Bulk Edit on ...
Create a New Schedule for an Auto Attendant in Admin Console
Objective Create schedules that are used by the Auto Attendant to determine your open and closed hours in Admin Console. Applies To Admin Console Auto Attendants Schedule Procedure Log in to Admin Console. From the left menu, select Auto Attendants. ...
Ported Out Numbers Cannot Be Called by Other Customers on the 8x8 Platform
Symptom 8x8 callers to a ported out number hear the announcement "The number you have dialed is no longer in service." Applies To Phone Numbers Porting Resolution To have calls to a ported out number route offnet (outside the 8x8 infrastructure) the ...
User Provisioning Attribute Mappings for Microsoft Azure (Entra) AD
Overview User provisioning attribute mappings for both default and advanced sets. Applies To 8x8 Admin Console Microsoft Azure (Entra) Active Directory (Azure AD) Single Sign-On (SSO) Default Attribute Mappings This table shows the default set of ...
Set the Company Number as the Caller ID for all Extensions in 8x8 Admin Console
Objective Configure all your extensions within a site so that your company’s main number and name are shown no matter which of your 8x8 extensions dials out. Sites are your company's office locations that are pre-configured for you based on the ...
Set Up Main Line Number in Admin Console
Objective Set up your main line number in Admin Console. Applies To Admin Console Main Line Number Procedure Log in to Admin Console. Click Sites. Click Edit (pencil icon) to the right of your site. Confirm your site details. Under Voice Service ...
Set Up Sites in 8x8 Admin Console
Objective Set up a Site in Admin Console. In Admin Console, a site is representative of the location of your business. Your sites come pre-configured, based on the information provided at the time of purchase. However, you can create additional sites ...
Using the 8x8 Azure (Entra)AD App
Objective Configure your organization to use the 8x8 Azure App. Applies To 8x8 Admin Console Microsoft Azure (Entra) Active Directory (Azure AD) SSO If you want to configure Single-Sign-On for Azure AD users, see Azure (Entra) AD: 8x8 Single Sign-On ...
Auto Attendant Not Routing to Ring Group Correctly
Symptom My Auto Attendant is not routing to my Ring Group correctly. Applies To Admin Console Auto Attendant Ring Group Resolution Home > Auto Attendants. To the right of the desired Auto Attendant, select Edit. Scroll to Call Handling Menus. Under ...
Configure Cross-Site Dialing in Admin Console
Objective Configure cross-site dialing in Admin Console. Applies To Admin Console Cross-Site Dialing Procedure Cross-Site Dialing enables users to call by extension between different sites as long as they are configured under the same company (i.e., ...
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